Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Singing
Timeline
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Kameka Wray

NEW ROCHELLE,NEW YORK

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Milieu Manager

Four Winds Hospital
Katonah, NY
04.2020 - Current
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Housing Service Rep

Pathstone Corporation Wappingers
, NY
07.2017 - 11.2019
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Scheduled appointment to resolve more complex issues.

Receptionist

Poughkeepsie Housing Authority
Poughkeepsie, NY
06.2017 - 07.2017
  • Answered central telephone system and directed calls accordingly.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Maintained confidentiality of information regarding clients and company.
  • Corresponded with clients through email, telephone, or postal mail.

Mental Health Worker

Four Winds Hospital
Katonah, NY
06.2013 - 10.2016
  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Documented client progress in confidential files.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Facilitated support groups for clients to discuss issues related to mental health.

Hospital Care Aide

Mid-Hudson Regional Hospital WMC
Poughkeepsie, NY
11.2011 - 06.2013
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Monitored expiration of medical supplies and medications.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Documented residents' mental status, sleep, and eating patterns in medical record books.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.

Education

Associate Degree - Applied Science: Paralegal Studies

Dutchess Community College
08.2015 - 05.2017

GED -

Dutchess Community College
05.2001 -

Bachelor of Science - Social Work

Excelsior College
Albany, NY
01.2021 - 12.2022

Skills

Strategic planning

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Accomplishments

  • Certifications:
  • Proficiency in Microsoft Applications
  • Therapeutic Crisis Intervention
  • Collaborative Problem Solving
  • Dialectic Behavior Therapy
  • Strategies for Crisis Intervention & Prevention
  • Housing Choice Voucher Certificate of Proficiency

Interests

Reading

Hiking

Professional Singing

Singing

I have been singing from I was a little girl and got professionally trained. I also sang on choirs prior and it is a beloved hobby of mine

Timeline

Bachelor of Science - Social Work

Excelsior College
01.2021 - 12.2022

Milieu Manager

Four Winds Hospital
04.2020 - Current

Housing Service Rep

Pathstone Corporation Wappingers
07.2017 - 11.2019

Receptionist

Poughkeepsie Housing Authority
06.2017 - 07.2017

Associate Degree - Applied Science: Paralegal Studies

Dutchess Community College
08.2015 - 05.2017

Mental Health Worker

Four Winds Hospital
06.2013 - 10.2016

Hospital Care Aide

Mid-Hudson Regional Hospital WMC
11.2011 - 06.2013

GED -

Dutchess Community College
05.2001 -

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Kameka Wray