DANIELLE MILLS
stepdown coordinator
Virginia Beach,VA
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch a career while achieving company goals. A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Milieu Manager
Virginia Beach Psychiatric Center
Virginia Beach, VA
03.2025 - 03.2026
- conducted interviews and trained new mental health technicians in proper techniques, care standards, operational procedures, and safety protocols.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Assisted with the development of new policies and procedures related to milieu management.
Mental Health Technician
Virginia Beach Psychiatric Center
Virginia Beach, VA
08.2023 - 03.2025
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Step down Coordinator
Virginia Beach Psychiatric Center
Virginia Beach, VA
03.2026 - Current
- works alongside clinical services to coordinate referrals to partial hospitalization and intensive outpatient for inpatient psychiatric clients.
- guides patients on the understanding of PHP and IOP.
- Preforms data entry into an electronic healthcare system.
LEAD BEVERAGE CART ATTENDANT
ST. JOHNS GOLF AND COUNTRY CLUB
Saint Augustine, FL
08.2018 - 05.2023
- Contribute to customer satisfaction by providing mobile refreshments to guests on the golf course
- Took on additional leadership tasks to train new peers, setting them up for success in their new position, as well as assisting management with better options to carry on with guest satisfaction.
BOX OFFICE ASSOCIATE/ USHER
CINEMARK
Jacksonville, FL
10.2016 - 08.2018
- Practiced excellence in guest experience by welcoming each visitor by providing pricing, special events, and general theater information to drive revenue.
- Greeted and assisted customers to foster positive experiences.
Education
BACHELOR OF ARTS - sociology, psychology
UNIVERSITY OF NORTH FLORIDA
Jacksonville, FL05.2022
Associate of Arts -
Florida State College At Jacksonville
Jacksonville, FL05.2020
Skills
- Customer service
- Microsoft Office and Excel
- Analytical skills
- Opened minded
- Goal setting
- Strategic thinking
- Highly motivated
- Multitasker
- Interpersonal skills
- Teamwork and Collaboration
- Employee Training
- Team Leadership
- Attention to Detail
Timeline
Step down Coordinator
Virginia Beach Psychiatric Center
03.2026 - Current
Milieu Manager
Virginia Beach Psychiatric Center
03.2025 - 03.2026
Mental Health Technician
Virginia Beach Psychiatric Center
08.2023 - 03.2025
LEAD BEVERAGE CART ATTENDANT
ST. JOHNS GOLF AND COUNTRY CLUB
08.2018 - 05.2023
BOX OFFICE ASSOCIATE/ USHER
CINEMARK
10.2016 - 08.2018
BACHELOR OF ARTS - sociology, psychology
UNIVERSITY OF NORTH FLORIDA
Associate of Arts -
Florida State College At Jacksonville