ELENA JONES
JACKSONVILLE
Summary
Skilled pharmacy professional with a proven track record in medication preparation, customer service, and inventory management. Known for strong collaboration within healthcare teams and adaptability to changing needs. Expertise in pharmaceutical calculations, prescription processing, and compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advanced Pharmacy Technician
Ascension St. Vincents Hospital
Jacksonville
07.2025 - Current
- Prepare sterile and non-sterile compounds.
- Repackage bulk medications.
- Receive and store incoming supplies.
- Triage incoming calls and serve as a liaison between pharmacy, patient and health professionals by providing information.
- Medication reconciliation
- Directly interviewed patients and their caregivers to identify all current home medications, including prescriptions, over the counter (OTC) drugs, vitamins, and herbal supplements.
- Contacted outside sources like retail pharmacies, physician offices, and long-term care facilities to verify dosages, frequencies, and last refill dates.
- Documented in Cerner the compiled medication and allergy histories
- USP 797 Compounding
- USP 795 compounding
- Procurement of medications and supplies
- Compounded medications accurately to meet patient needs and ensure safety standards.
- Managed inventory levels, optimizing stock rotation and reducing waste in pharmacy operations.
- Trained and mentored junior technicians, enhancing team efficiency and knowledge retention.
- Collaborated with healthcare providers to resolve medication-related issues promptly.
- Implemented process improvements that streamlined workflow and increased productivity within the pharmacy department.
- Conducted medication audits to ensure compliance with regulatory standards and internal policies.
- Assisted in developing training materials for new staff, fostering a culture of continuous learning.
- Managed controlled substance inventory with strict adherence to regulations, ensuring accurate documentation and secure storage at all times.
- Led initiatives to enhance patient counseling services, improving overall patient satisfaction scores.
- Enhanced patient care by accurately filling prescriptions and providing exceptional service to customers.
- Collaborated with interdisciplinary healthcare teams in the coordination of patient care plans leading to improved treatment outcomes.
- Maintained inventory levels by conducting regular audits, placing orders for new supplies as needed, and managing expired stock.
- Reduced medication errors by diligently verifying prescription information, checking for potential drug interactions, and confirming dosages.
- Ensured regulatory compliance by adhering to federal and state laws governing pharmacy practice and maintaining detailed records as required.
Remote Data Entry
Freelancers Union
Jacksonville, FL
01.2020 - 02.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed around 35+ calls per hour
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively alongside all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
Registered Pharmacy Technician
Walgreens
Jacksonville, FL
06.2024 - 07.2025
- Assist pharmacists in preparing and dispensing medications
- Process prescriptions accurately and efficiently using pharmacy systems
- Provide excellent customer service by answering patient questions and resolving concerns
- Maintained accurate pharmacy records and helped manage inventory and stock
- Managed over 50+ customer calls per day.
- Adhere to HIPAA guidelines and pharmacy regulations to ensure patient confidentiality and safety Coordinated with healthcare providers to resolve prescription discrepancies and optimize medication dispensing workflow for improved patient care
- Implemented new prescription verification protocols that reduced processing errors and enhanced overall pharmacy operational efficiency
- Developed patient education materials and conducted medication counseling sessions to improve treatment adherence and patient understanding
- Inventory Management
- Procurement of medications and Supplies
- Processed and dispensed medications efficiently, ensuring adherence to safety protocols.
- Assisted pharmacists in patient consultations, enhancing medication understanding and compliance.
Customer Service Representative
Publix
Jacksonville, FL
06.2022 - 11.2023
- Provided Friendly and Excellent customer service
- Used the cash register to cash customers.
- Streamlined customer interactions and enhanced service delivery through proactive problem-solving while maintaining strong communication with diverse clientele.
- Orchestrated seamless point-of-sale operations while resolving customer concerns to drive satisfaction and build lasting relationships.
- Increased sales by 10%
- Resolved customer inquiries and complaints, ensuring high levels of satisfaction and retention.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels, ensuring product availability for customers at all times.
- Analyzed customer feedback data to identify trends and areas for service improvement.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Registered Pharmacy Technician - Pharmacy
Walgreens Pharmacy Technician Training
Jacksonville, FL02-2025
A.S. - Supply Chain Management and Transportation
Florida State College at Jacksonville
Jacksonville08-2024
High School Diploma -
Strawberry Crest High School
Dover, FL05-2020
Skills
- Adaptability (Expert)
- Microsoft Office
- Communication
- Customer Service
- Medications, Safety
- Operational Efficiency
- Inventory Management
- Supply Chain Fundamentals
- Data Analysis & Reporting
- Quality Control & Compliance
- Procurement management
- Medication reconciliation
- Medication dispensing
- Pharmacy software proficiency
- Compounding techniques
- Drug utilization review
Certification
- FLORIDA LICENSE
RPT126723
- CPhT - Certified Pharmacy Technician
Certification Number: 30301331
- TRANSPORTATION AND LOGISTICS
Florida State College at Jacksonville
LANGUAGES
English (Native)
Timeline
Advanced Pharmacy Technician
Ascension St. Vincents Hospital
07.2025 - Current
Registered Pharmacy Technician
Walgreens
06.2024 - 07.2025
Customer Service Representative
Publix
06.2022 - 11.2023
Remote Data Entry
Freelancers Union
01.2020 - 02.2026
A.S. - Supply Chain Management and Transportation
Florida State College at Jacksonville
Registered Pharmacy Technician - Pharmacy
Walgreens Pharmacy Technician Training
High School Diploma -
Strawberry Crest High School