Elena Kofman
Queens,NY
Summary
Results-oriented Sales Associate with a solid five-year track record in the pet industry, dedicated to promoting the well-being of pets and delivering exceptional customer experiences. Excited to contribute my extensive expertise to Petco, a pioneering health and wellness company. My background encompasses personalized customer service, surpassing sales targets, and ensuring the highest standards of animal care, aligning seamlessly with Petco's mission to create a healthier future for pets, pet parents, and partners.
Overview
7
7
years of professional experience
Work History
Sales Consultant
PetValu
02.2016 - 11.2021
- Provided outstanding customer service by assisting and guiding customers in selecting pet products tailored to their needs.
- Demonstrated in-depth knowledge of pet nutrition, advising customers on appropriate dietary options for various pets.
- Utilized effective merchandising techniques to showcase products, contributing to a visually appealing and customer-friendly store layout.
- Managed cash transactions and maintained accuracy in point-of-sale systems, ensuring smooth and efficient checkout processes.
- Implemented suggestive selling techniques, consistently exceeding sales targets and contributing to the store's revenue growth.
- Collaborated with team members to achieve shared goals, participating in team meetings, and contributing to a positive work environment.
Sales Coordinator
The Chic Petique
03.2015 - 02.2016
- Addressed customer inquiries and concerns professionally, resolving issues promptly and maintaining high levels of customer satisfaction.
- Ensured compliance with store policies, operational guidelines, and safety procedures, contributing to a clean, safe, and welcoming store environment.
- Participated in training programs to stay updated on industry trends, product knowledge, and store procedures.
- Played a role in the store's success during quarterly and annual physical inventory counts.
- Actively engaged in special projects as assigned, showcasing adaptability and a willingness to contribute beyond routine responsibilities.
Education
Associate of Science - Biology
Montgomery County Community College
Blue Bell, PA05.2023
Skills
- Customer Service Excellence
- Sales and Merchandising
- Cash Handling and Point-of-Sale Expertise
- Animal Care
- Inventory Management
- Pet Industry Knowledge
- Communication Skills
- Team Collaboration
- Problem Solving
- Adherence to Policies and Safety Procedures
Timeline
Sales Consultant
PetValu
02.2016 - 11.2021
Sales Coordinator
The Chic Petique
03.2015 - 02.2016
Associate of Science - Biology
Montgomery County Community College
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