Elena LaGiglio
Chicago,IL
Summary
Professional to excel in portfolio administration, substantial experience in Collections & teamwork management and client relations. Known for precise attention to detail and ability to adapt to change. Focuses on team collaboration and consistently achieves results, ensuring reliability and flexibility in all tasks.
Experienced with portfolio management, ensuring optimal asset allocation and risk management. Strong understanding of client service and administrative functions, ensuring smooth operations and client satisfaction.
Skilled portfolio management professional Strong focus on team collaboration and adaptability to changing needs, ensuring reliability and seamless operations. Proficient in asset allocation, performance reporting, and client relationship management. Known for precision, integrity, and achieving results in dynamic financial environments.
Talented Portfolio Manager bringing 30+ years of experience in Servicing and collections. Skillful managing exposure, maintaining client satisfaction and capitalizing on emerging opportunities.
Talented Portfolio Manager bringing 30+ years of experience in making proactive fund proposals. Skillful managing exposure, maintaining client satisfaction and capitalizing on emerging opportunities.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Portfolio Administrator III
Illinois Housing Development Authority
08.2014 - 03.2025
- Professional development opportunities to enhance my skills as a Portfolio Administrator, staying current on industry trends and standards
- Customized solutions for high-net-worth clients, ensuring their unique needs were met.
- Portfolio performance by diligently monitoring and rebalancing assets according to client goals and risk tolerances.
- Closely monitoring market conditions and utilizing advanced trading platforms.
- Handle payoffs, short sales, deed in lieu
- In person and over the phone Customer Service
Collections Manager
Lakewood Homes
09.2000 - 06.2014
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- In person and over the phone Customer Service
Collections Supervisor
Abn Amro
06.1990 - 08.2000
- Managed a staff of 10
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Established performance metrics to evaluate team success and identify areas for improvement.
- In person and over the phone Customer Service
Education
High School Diploma -
Elmwood Park High School
Elmwood Park, IL06-1991
Skills
- Microsoft office
- Portfolio management
- Active listening
- Decision-making
- Team building
- Performance monitoring
- Due diligence
- Annual performance reviews
Accomplishments
Ability to work well with others and change when needed.
Certification
- Microsoft Office Specialist (MOS) Certification
- Six Sigma Certification
Languages
Italian
Limited Working
Timeline
Portfolio Administrator III
Illinois Housing Development Authority
08.2014 - 03.2025
Collections Manager
Lakewood Homes
09.2000 - 06.2014
Collections Supervisor
Abn Amro
06.1990 - 08.2000
- Microsoft Office Specialist (MOS) Certification
- Six Sigma Certification
High School Diploma -
Elmwood Park High School
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