Elena Lugo Bernal
Brooklyn,NY
Summary
Results-driven graduate with exceptional research, technical, and problem-solving skills. Proven track record of delivering excellent customer service while effectively managing multiple tasks. Aiming to continuously expand knowledge and skills in pursuit of professional growth.
Overview
3
3
years of professional experience
Work History
Thrift Store
Cashier & Associates
Brooklyn, NY
09.2021 - Current
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Answered customer questions and provided store information.
- Processed sales transactions to prevent long customer wait times.
- Managed daily operations and maintained cleanliness of the shop.
- Setting up the shop in the morning.
- Arranged and stocked new clothes, following placement directions.
SYEP Employee
project design consultancy
Brooklyn, NY
07.2021 - 08.2021
- Actively contributed to meetings by sharing thoughts on enhancements.
- Worked closely with leadership to maintain professionality and efficiency.
- Collaborated with other researchers both in-person and virtually.
- Succeeded in diffusing tension and exhibiting professionalism during challenging situations.
Babysitter
At Home
Brooklyn, NY
03.2021 - 04.2021
- Organized various activities, games, crafts and outings to keep children entertained.
- Helped complete homework, school projects and chores.
- Responsibly watched children while parents were out.
Education
High School Diploma -
George Westinghouse High School
Brooklyn, NY06-2022
Skills
- Team Development
- Store Opening and Closing
- Follows directions
- Time Management
- Customer service experience
- Attention to Detail
- Teamwork
- Organizational skills
- Active listening
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Softball
- Reading
- Baking
Timeline
Thrift Store
Cashier & Associates
09.2021 - Current
SYEP Employee
project design consultancy
07.2021 - 08.2021
Babysitter
At Home
03.2021 - 04.2021
High School Diploma -
George Westinghouse High School
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