Elena Martins Francis
Hartford,CT
Summary
Motivated Restaurant Server offering extensive knowledge of hospitality etiquette and food preparation. Spirited and communicative individual polished in assisting patrons in selecting food and beverage choices and maintaining table settings. Customer-oriented team player familiar with POS system operations. Professional experience in supporting and guiding students in after-school programs. Familiar with creating entertaining gaming content along with video editing.
Overview
2
2
years of professional experience
Work History
After-School Staff Member
The ROCK
11.2024 - Current
- Assisted in the planning and implementation of age-appropriate, interactive lesson plans that catered to diverse learning styles.
- Enhanced student engagement by incorporating creative after-school activities and programs.
- Ensured safety guidelines were adhered to while supervising indoor and outdoor playtime sessions for children of varying ages.
- Monitored snack distribution times maintaining compliance nutrition state regulations.
Restaurant Server
Antonio's Bar and Grill
09.2024 - Current
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills
- Processed payments from customers using cash registers or POS systems
- Maintained positive relationships with co-workers and customers alike through friendly communication
Restaurant Hostess
Margarita's Mexican Restaurant
08.2022 - Current
- Greeted customers and escorted them to their tables
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables
- Performed opening and closing duties such as restocking supplies and cleaning work areas
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Performed regular restroom checks to restock supplies and handle minor cleaning
Ride Operator (Seasonal)
Six Flags, Inc.
06.2023 - 07.2024
- Ensured safety of guests by enforcing ride and park policies
- Maintained cleanliness of rides and surrounding area
- Verified rider height requirements for each attraction prior to boarding
- Provided assistance to guests who required special attention due to disabilities or mobility challenges
Education
Management - Esports
Northwood University
Midland, MI05.2028
High School -
Greater Hartford Academy of the Arts
Hartford, CT06.2024
Skills
- Customer service
- Time management
- Communication skills
- Restaurant experience
- Leadership
- Content Creation
- Video Editing
- Cash Handling
- POS
- Child supervision
Timeline
After-School Staff Member
The ROCK
11.2024 - Current
Restaurant Server
Antonio's Bar and Grill
09.2024 - Current
Ride Operator (Seasonal)
Six Flags, Inc.
06.2023 - 07.2024
Restaurant Hostess
Margarita's Mexican Restaurant
08.2022 - Current
High School -
Greater Hartford Academy of the Arts
Management - Esports
Northwood University
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