Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elena Micklus

209 Delane Drive,AL

Summary

Passionate and skilled baker with over 7 years of experience in creating a variety of baked goods, including bread, pastries, and cakes. Committed to maintaining high standards of quality and presentation, while adhering to health and safety regulations. Adept at managing multiple tasks in a fast-paced environment and delivering exceptional customer service. Excelled in inventory management, surpassing performance goals, and fostering a culture of excellence in customer service.

Overview

11
11
years of professional experience

Work History

Customer Service Supervisor

IKEA
02.2015 - 02.2018
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Team leadership and development
  • Excellent verbal and written communication
  • Conflict resolution and problem-solving
  • Performance monitoring and reporting
  • Customer relationship management
  • Time management and organizational skills

Bakery Team Lead

Walmart
04.2007 - 05.2014
  • Established performance goals and empowered bakers to exceed targets.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Maintained cleanliness and hygiene in bakery premises.
  • Proficient in various baking techniques and recipes
  • Strong understanding of food safety and sanitation practices
  • Creative decoration and presentation skills
  • Experience with inventory management and cost control
  • Excellent time management and organizational abilities
  • Customer service and communication skills

Education

High School Diploma -

Northwood Highschool
09-2007

Skills

Proficient in various baking techniques and recipes
Strong understanding of food safety and sanitation practices
Creative decoration and presentation skills
Experience with inventory management and cost control
Excellent time management and organizational abilities
Customer service and communication skills

Delegating work

Timeline

Customer Service Supervisor

IKEA
02.2015 - 02.2018

Bakery Team Lead

Walmart
04.2007 - 05.2014

High School Diploma -

Northwood Highschool
Elena Micklus