Summary
Overview
Work History
Education
Skills
Timeline
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Elena Ortiz

Jacksonville ,FL

Summary

Dynamic sales professional with a proven track record at Harbor Freight, adept in CRM proficiency and exceptional team leadership. Excelled in elevating sales through strategic planning and relationship selling, achieving consistent sales objectives. Skilled in fostering customer satisfaction and team collaboration, with a knack for driving company growth and enhancing team performance.

Overview

18
18
years of professional experience

Work History

Senior Sales Associate

Harbor Freight
06.2021 - Current
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
  • Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
  • Instructed new hires on corporate guidelines, client engagement approaches, and proficient selling tactics.

Sales Associate/ Pharmacy Tech

Walgreens
12.2018 - 04.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Debt Collector

ERC
11.2014 - 08.2016
  • Collected on delinquent accounts to reduce overdue balances.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Sales Associate

Walgreens
03.2007 - 09.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

Westside High
Jacksonville Fl

Skills

  • Product knowledge
  • Management
  • CRM proficiency
  • Cold calling skills
  • Strategic planning
  • Objection handling
  • Sales presentations
  • Sales planning
  • Stockroom management
  • Team building
  • Customer retention
  • Relationship selling
  • Sales closing
  • Merchandise flow
  • Floor operations
  • Team leadership
  • Teamwork and collaboration
  • Processing payments
  • Cash handling
  • Opening and closing procedures
  • Relationship building
  • Sales forecasting
  • Sales training
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Active listening
  • Decision-making
  • Customer engagement
  • Self motivation
  • Sales process
  • Goal setting

Timeline

Senior Sales Associate

Harbor Freight
06.2021 - Current

Sales Associate/ Pharmacy Tech

Walgreens
12.2018 - 04.2021

Debt Collector

ERC
11.2014 - 08.2016

Sales Associate

Walgreens
03.2007 - 09.2014

Westside High

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Elena Ortiz