Elena Porter
Lillington,NC
Summary
I am a motivated Crew Team Member committed to contributing to business success. I am focused on customer satisfaction and team productivity. I am an organized and dependable candidate. I am successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Metro Diner
02.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Substitute Teacher
Kelly Education
10.2023 - 12.2023
- I help children in all grade levels and provide work for them
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
General Manager
Jersey Mikes
01.2021 - 10.2023
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Host/ Host trainer
Texas Roadhouse
07.2020 - 08.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Bachelors of Science - Psychology
Fayetteville State University
Fayetteville, NC05.2024
High School Diploma -
Cumberland International Early College High School
05.2021
Skills
Customer Service
Problem solving skills
Leadership Qualities
Training and mentoring
Positive Attitude
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Cash Handling
Decision-making capabilities
Certification
I have SerSafe Certification (4/3/2022-4/3/2027)
Timeline
Team Member
Metro Diner
02.2024 - Current
Substitute Teacher
Kelly Education
10.2023 - 12.2023
General Manager
Jersey Mikes
01.2021 - 10.2023
Host/ Host trainer
Texas Roadhouse
07.2020 - 08.2021
Bachelors of Science - Psychology
Fayetteville State University
High School Diploma -
Cumberland International Early College High School
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