Elena Quiñones
Staten Island,NY
Summary
Accomplished Executive Assistant with a proven track record at AMERICAN INTERNATIONAL GROUP (AIG), adept in prioritization and scheduling, and maintaining confidentiality. Excelled in high-pressure environments, leveraging expertise in Microsoft Suite and strong interpersonal communication to enhance executive productivity and operational efficiency. Demonstrated exceptional ability to manage complex logistics and foster professional relationships, significantly contributing to organizational success.
Overview
23
23
years of professional experience
Work History
Executive Assistant to Head of Retail Property
AMERICAN INTERNATIONAL GROUP (AIG)
New York, USA
12.2019 - 06.2024
- Provide comprehensive administrative support to Head of Retail Property and the executive team, ensuring smooth operations and effective time management
- Coordinate complex travel itineraries, accommodations, and transportation for executives and teams nationwide and internationally
- Manage executives’ calendars, schedule meetings, and prioritize daily tasks to ensure high-level efficiency
- Prepare reports, presentations, and documents for meetings and events, ensuring accuracy and timeliness
- Act as the main point of contact between executives and internal/external stakeholders, maintaining strong professional relationships
- Plan and organize company events, including team-building activities, conferences, and annual retreats
- Handle confidential information and sensitive matters with discretion and professionalism
- Provided backup support for other administrative team members during high-demand periods
- Assisted with budget preparation and expense reports, tracking and reconciling invoices
Corporate Conference Center Supervisor
AMERICAN INTERNATIONAL GROUP (AIG)
New York, USA
03.2015 - 12.2019
- Oversee the daily operations of the corporate conference center, ensuring smooth and efficient functioning of all meeting rooms, event spaces, and facilities
- Coordinate and manage logistics for corporate events, meetings, conferences, and training sessions, ensuring all setups, audiovisual equipment, catering, and special requests are met
- Led a team of conference center staff, including administrative assistants, event coordinators, and facilities technicians
- Provide training, guidance, and performance evaluations to ensure high standards of service
- Oversee room configurations, including seating arrangements, technology setups, and décor, based on client needs and event specifications
- Ensure all rooms are properly cleaned, maintained, and equipped
- Manage booking and scheduling of conference center rooms, ensuring optimal utilization and avoiding conflicts
- Maintain an efficient booking system and track resources such as equipment, catering, and supplies
- Assist with budget planning and expense tracking for conference center operations
- Ensure that all audiovisual and technical equipment (e.g., projectors, microphones, video conferencing tools) are functioning properly and offer technical support to event organizers as needed
- Provide exceptional customer service, ensuring that all event participants and clients have a positive experience and that any issues are resolved quickly and professionally
Operations Coordinator
AMERICAN INTERNATIONAL GROUP (AIG)
New York, USA
11.2006 - 03.2015
- Efficiently processed vendor invoices and maintain up-to-date system while resolving all payment issues
- Became point of contact for various departments regarding SAP including weekly webinars
- Coordinated onboarding of employees and 2 company location moves and all logistics
- Opened and assigned new vendor accounts, coordinate approval processes of all accounts payable invoices
- Research and resolve all payment problems
- Assisted employees in new orders, upgrades and warranty replacements of all wireless devices
- Answered employee's questions and addressed service issues and complaints in person and via phone
- Worked as a liaison between customers and vendors
Human Resources Coordinator
ATLANTIC EXPRESS TRANSPORTATION CORP
Staten Island, USA
07.2001 - 11.2006
- Answered employee's questions and addressed service issues and complaints in person and via phone
- Processed workers compensation, disability claims, credit union deductions, medical and life insurance deduction using Infinium system
- Handled employment verifications
- Maintained reports of disability and worker's compensation claims
- Coordinate with terminal managers and employees on 38 various locations nationally regarding HR issues
Education
College -
College of Staten Island
01.1993
High School -
Tottenville High School
01.1991
Skills
- Effective Multitasking
- Prioritization and Scheduling
- Strong Interpersonal Communication
- Skilled in High-Pressure Environments
- Professional demeanor
- Maintaining Confidentiality
- Expertise in Microsoft Suite
- Adobe
- Workday
- Google Workspace
- SAP
- Concur
- Canva
- Salesforce
References
Available upon request.
Languages
English
Native/ Bilingual
A1
Spanish
Upper Intermediate (B2)
B2
Timeline
Executive Assistant to Head of Retail Property
AMERICAN INTERNATIONAL GROUP (AIG)
12.2019 - 06.2024
Corporate Conference Center Supervisor
AMERICAN INTERNATIONAL GROUP (AIG)
03.2015 - 12.2019
Operations Coordinator
AMERICAN INTERNATIONAL GROUP (AIG)
11.2006 - 03.2015
Human Resources Coordinator
ATLANTIC EXPRESS TRANSPORTATION CORP
07.2001 - 11.2006
College -
College of Staten Island
High School -
Tottenville High School
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