Kimberly Mazzei
North Haledon,NJ
Summary
Reinsurance professional with over 30 years experience in the Insurance Industry. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
34
34
years of professional experience
Work History
Senior Reinsurance Operations Manager
American International Group (AIG)
05.2020 - 06.2024
- Responsible for overseeing two direct reports and managing the Major Loss Report (MLR) process across all lines of business: Property, Energy, Specialty, Casualty, Financial Lines, D&O, Cyber, M&A and Private Client Group
- Emphasis on overseeing all large losses ($10M or greater) and bringing any high-exposure and/or high-impact losses to the attention of Reinsurance Officers and Reinsurance Legal
- Work closely with Reinsurance Officers and Legal on any coverage issues and provide assistance during treaty renewal by providing claim detail and financial data
- Also responsible for tracking large losses that impact various XOL contracts on a quarterly basis, which entails updating the financials and quantifying the exposure to the company
- Responsible for ensuring that reinsurers are noticed appropriately of all large losses, and for overseeing the adherence to SOX Control related to large MLRs (gross incurred of $10M or greater)
- Main point of contact for Senior Claims Management in regard to their questions about reinsurance and net exposure.
Reinsurance Analyst/Assistant Manager–Ceded Re Operations
American International Group (AIG)
01.2020 - 05.2022
- Responsible for the management of the Major Loss Report (MLR) Process in terms of reinsurance verification and net calculations with a focus on the following lines of business: Casualty, Financial Lines, D&O, Cyber, M&A and Private Client Group
- The process entails reviewing the contract language to make sure that the Treaty or Fac Contract is attaching appropriately to the loss, confirming that the reinsurance coding/layoff in the system is correct, and calculating the Net loss to the Company
- Also responsible for responding to non-MLR verification requests received from Senior Claims Management as part of their watch list and large loss reporting function and advising the Reinsurance Officers of any large losses that may impact Treaty renewal
- Work closely with RI Finance in terms of giving directives on large losses that require notice to the reinsurers, and in correcting reinsurance coding issues that we have identified through the MLR and non-MLR verification process
- Review the monthly Projected Payment Report and advise the placement team of any large payments that may not be on their radar or may have an impact at treaty renewal
- Responsible for adherence to the SOX Controls put in place to ensure data integrity with respect to the MLR process.
Reinsurance Analyst
American International Group (AIG)
09.2012 - 01.2020
- Act as the liaison between Casualty Claims and the reinsurers with respect to the administration of three of the largest ceded Casualty/Excess Casualty reinsurance treaties in the industry
- Responsibilities include ensuring timely notice pursuant to the terms of the contract, responding to all reinsurer inquiries, representing claim’s interests during scheduled audits, making the reinsurers aware of any high-profile claims that could potentially impact the treaties, and fostering and maintaining open lines of communication and a seamless collection process
- Also responsible for the verification of reinsurance for all Casualty Claims in terms of researching and identifying any applicable reinsurance, confirming the reinsurance is attaching appropriately and the layoff is accurate, troubleshooting and correcting coding issues, and ensuring the appropriate calculation of the Company’s net exposure
- Work closely with the Reinsurance Officers, Underwriting, Collections, Claim Management and Legal regarding contract issues, coverage questions, Schedule F Issues, and treaty renewals.
Managing Director – Quality Assurance Group
11.2008 - 09.2012
- Responsible for the oversight of a team of auditors in their review of open and closed Professional Liability, D&O and severity files
- Responsible for the scheduling and execution of audits, and in the dissemination of audit results to senior claims management
- Responsible for addressing claim management’s concerns regarding audit results
- Involved in the development and implementation of new claim handling procedures intended to correct weaknesses identified through the audit process
- Responsible for the review and assessment of the auditors themselves via random file re-review and monthly calibration sessions.
Director/Team leader – Quality Assurance Group
12.2002 - 11.2008
- Conducted internal audits on closed and open claim files to ensure adherence to Best Practices claims handling standards, and to identify missed opportunities
- Discussed findings with senior management and worked with senior claim management to develop and implement new internal procedures to address various claim handling deficiencies identified through the audit process
- Participated in the development of audit questionnaires, and in the introduction of the audit process to other areas of the company
- Responsible for training claim management in the open file review process, and in overseeing claim management’s review of open files to ensure accurate and unbiased results.
Mainstream Director – Program Professional Liability
08.1998 - 12.2002
- Managed five (5) claim analysts in the handling and resolution of professional liability, general liability and employment practices liability claims involving social workers, staffing/temporary help agencies, tanning salons, and interior designers
- Worked to maintain relationships with the various MGAs and associations affiliated with these accounts via weekly phone calls and annual meetings
- Worked closely with underwriting regarding the drafting of policies and endorsements
- Responsible for $250,000 settlement authority and the enforcement of various departmental policies and procedures required by senior management, including the reporting of all large exposure claims
- Responsible for all departmental training and personnel issues.
Analyst I-IV
03.1991 - 08.1998
- Handled claim denials, potential claims and litigated matters on various Professional Liability and D&O product lines
- Prepared quarterly reports reflecting risk assessment for key accounts, presented major claims to senior management, and maintained direct contact with risk managers and key corporate executives
- Coordinated with defense counsel to develop strategies for trial, mediation, arbitration
- Responsible for the overall case evaluation including the determination of coverage, investigation of liability, assessment of reserves, and the negotiation of settlements.
Junior Analyst
07.1990 - 03.1991
- Assisted claim analysts with various administrative tasks such as establishing new files, paying legal bills, and the issuance of acknowledgement letters
- Also interfaced with various underwriting professions to secure the necessary policies to properly evaluate coverage.
Education
BA in English with a minor in Business -
Providence College
05.1990
Skills
- Windows
- Word
- Adobe
- Excel
Timeline
Senior Reinsurance Operations Manager
American International Group (AIG)
05.2020 - 06.2024
Reinsurance Analyst/Assistant Manager–Ceded Re Operations
American International Group (AIG)
01.2020 - 05.2022
Reinsurance Analyst
American International Group (AIG)
09.2012 - 01.2020
Managing Director – Quality Assurance Group
11.2008 - 09.2012
Director/Team leader – Quality Assurance Group
12.2002 - 11.2008
Mainstream Director – Program Professional Liability
08.1998 - 12.2002
Analyst I-IV
03.1991 - 08.1998
Junior Analyst
07.1990 - 03.1991
BA in English with a minor in Business -
Providence College
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