Dynamic and resourceful professional with extensive experience at RC Willey and Sixt Rent the Car, excelling in office management and driver coordination. Proven ability in conflict resolution and customer service, ensuring compliance and efficiency. Skilled in inventory control and workflow management, consistently enhancing operational effectiveness and team collaboration.
Managing vehicles at Dealerships getting repaired. Writing up vehicles that need maintenance, along with repairing small repairs myself as needed. Managing/dispatching drivers to different locations/duties. Daily vehicle inventory. Transporting vehicles to multiple locations. Customer Service and data entry.
Updating route information for drivers and their bays. Dispatching drivers and adjusting routes/accounts/merchandise for deliveries throughout the day. Checking in drivers when they return from their routes. Coordinating truck maintenance for20+ vehicles. Making sure all drivers are complying by safety regulations. Transferring merchandise into correct bays/departments. Customer service. Overseeing all drivers and escalations.
Handling escalated customer situations nd/or employee issues/situations. Preparing daily deposits, counting money in the safes, imputing employee transaction records in spreadsheets. Making weekly/monthly schedule for 20+ employees. Imputing and balancing am/pm reports and transactions. Handling bank transactions with cash drawer balancing. Overseeing all employees.