Elena Rivera
‘Aiea,HI
Summary
Accomplished Station Manager and Retail Coordinator at IES, adept in staff training and development, and enhancing operational efficiency. Excelled in implementing technological advancements, boosting productivity, and fostering strong customer relationships through effective communication. Proven track record in talent recruitment and sales growth, ensuring staff safety and wellness.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Station Manager
IES
Beretania /Kapiolani Texaco
01.2018 - Current
- in charged of daily store operations.
- completing/submitting daily paper works thru PDI BOS.
- completing/submitting merchandise orders for over Ten vendors on hand.
- Receiving and restocking.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Assessed expected technical challenges and developed proactive solutions.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Prepares weekly staffs schedules
- conducting weekly cigarettes critical audit and reviews on quarterly merchandise whole store audit.
- banking.
- Authorized and submit weekly payroll.
- completes active learners dues on a timely manners.
- ensures staffs safety and wellness.
Retail Coordinator
IES
HTT
11.2016 - 02.2018
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Mentored new CSR to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
ESL /Biology /Pyschology
UH Community College
KCC, LCC Honolulu HI08.2010
Bachelor of Science - Radiologic Technology
Universidad De Zamboanga
Zamboanga City Philippines03.1997
Skills
- Staff Scheduling
- Staff Training and Development
- Talent Recruitment
- Effective Communication
- Sales and Marketing
- Operating Procedures
Certification
- UST Training -
- Liqour commission
- HDOH food handlling
Languages
Tagalog
Full Professional
English
Professional Working
Timeline
Station Manager
IES
01.2018 - Current
Retail Coordinator
IES
11.2016 - 02.2018
ESL /Biology /Pyschology
UH Community College
Bachelor of Science - Radiologic Technology
Universidad De Zamboanga