Elena Semenkova
Sacramento,CA
Summary
Curious, fast learner with a knack for problem-solving and adaptability. Managed a café, created its website, and handled social media. Excelled as a flight attendant, tackling challenging situations with ease. Passionate about growth and ready to bring my energy and skills to new opportunities.
Overview
7
7
years of professional experience
Work History
Manager
Tea Gardens Cafe
Santa Clarita, CA
04.2023 - 03.2025
- Collaborated with the owner to identify and resolve operational challenges, conducting research and proposing actionable solutions to improve processes.
- Created and enhanced a website with HTML, CSS, and JavaScript, implementing interactive features.
- Demonstrated adaptability by balancing multiple responsibilities, including staff coordination, inventory management, and technical tasks.
- Assisted in streamlining workflows by suggesting improvements based on customer feedback and operational observations.
- Memorized and curated details of over 80 tea varieties, enhancing menu accuracy and customer recommendations.
Flight Attendant
Pobeda Airlines
Moscow, Russia
03.2021 - 02.2023
- Ensure Passenger Safety: Conduct pre-flight safety checks, demonstrate safety equipment, and ensure compliance with safety regulations.
- Provide Excellent Customer Service: Attend to passengers' needs, answer questions, and provide assistance throughout the flight.
- Serve Meals and Beverages: Prepare and serve in-flight meals and beverages while accommodating dietary restrictions and preferences.
- Manage Cabin Environment: Maintain a clean and organized cabin, ensuring a comfortable environment for passengers.
- Handle Emergency Situations: Respond effectively to in-flight emergencies, including medical situations and evacuations.
- Conduct Pre-flight Briefings: Collaborate with the flight crew to ensure all safety procedures are reviewed and understood before departure.
- Assist with Boarding and Deplaning: Facilitate the boarding and deplaning process, ensuring it is efficient and orderly.
Waitress
Kruzhka
Moscow, Russia
02.2018 - 05.2020
- Took orders for food and drinks and delivered them to guests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Assisted other wait staff members in times of heavy customer traffic.
- Processed payments accurately using cash registers or POS systems.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Education
High School Diploma -
Kolyskaya
Moscow, Russia05-2020
Certificate - Data Analytics Advanced
Google
Certificate - Computer Science
University of Michigan
Certificate - Data Analytics
Google
Skills
- Rapid Skill Pickup
- Web Development
- Incident Management
- Social Media & Content Creation
- Customer Service
- Team Collaboration
Timeline
Manager
Tea Gardens Cafe
04.2023 - 03.2025
Flight Attendant
Pobeda Airlines
03.2021 - 02.2023
Waitress
Kruzhka
02.2018 - 05.2020
High School Diploma -
Kolyskaya
Certificate - Data Analytics Advanced
Google
Certificate - Computer Science
University of Michigan
Certificate - Data Analytics
Google