Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Elena Sierra

Redmond

Summary

Accomplished Oregon Health Plan Specialist with a proven track record at NeighborImpact, enhancing care coordination and program efficiency through innovative strategies and strong organizational skills. Excelled in bilingual communication, bridging gaps between English and Spanish-speaking patients. Demonstrated expertise in HIPAA compliance and Microsoft Office, significantly contributing to community health improvements.

Overview

11
11
years of professional experience

Work History

Oregon Health Plan Specialist/Community Health Worker

NeighborImpact
Redmond
01.2019 - Current
  • Designed and implemented the OHP Assister role at Neighbor Impact.
  • Developed mechanisms to track and improve program efficiency.
  • Forged collaborations with local clinics and social service agencies, enhancing care coordination for underserved populations.
  • Coordinated outreach to inform local community about the program.
  • Streamlined patient support by aligning scheduling needs with coverage information.
  • Kept precise documentation of patient engagements and seamless transitions.

Cardiology Patient Registrar/ Cardiology Interpreter

Bend Memorial Clinic
01.2016 - 01.2019
  • Approached each patient interaction with friendliness and professionalism.
  • Coordinated with team to overcome operational obstacles, increasing productivity.
  • Handled escalated complaints to ensure resolution while maintaining quality care standards.
  • Managed scheduling of patient visits via EPIC platform.
  • Supported patient interactions by clarifying queries related to scheduling, operations, and policy information.
  • Delivered bilingual communication support between English and Spanish.

Patient Registrar/Medical Interpreter

Central Oregon Pediatric Associates
01.2014 - 01.2016
  • Facilitated communication for English and Spanish-speaking callers.
  • Completed various administrative functions encompassing billing, file management, and inventory checks.
  • Delivered Spanish medical interpretation services to bridge communication gaps between healthcare staff and Spanish-speaking patients.
  • Assisted families in overcoming financial barriers by connecting them with necessary support.
  • Consistently maintained HIPAA compliance through regular training.
  • Contributed efforts to enhance overall community health programs.

Education

Master of Social Work -

Portland State University
02.2025

Bachelor of Science - Human Development Family Science

Oregon State University

Associates of Art Oregon Transfer -

Chemeketa Community College

Community Health Worker Certificate -

Oregon Community Health Workers Association

Pharmacy Technician -

Penn Foster College

Medical Interpreter Program -

Medical Interpreters Association

Skills

  • HIPAA compliance
  • Strong Verbal Communication
  • Strong Organizational Skills
  • Effective Program Coordination
  • Proficient in English-Spanish Translation
  • Microsoft Office Proficiency

Volunteer Experience

  • Oregon Registry, 01/01/19, Present
  • Trauma Informed Care Training, 01/01/19, Present
  • Latino Leadership, Central Oregon Community College, Bend, OR, 01/01/09, 12/31/11
  • Youth Court Juvenile Justice Program, Madras, OR, 01/01/09, 12/31/11
  • Teen Drug and Alcohol Prevention Program, Madras, OR, 01/01/09, 12/31/10
  • NeighborImpact Community Outreach participant, 01/01/19, Present

Timeline

Oregon Health Plan Specialist/Community Health Worker

NeighborImpact
01.2019 - Current

Cardiology Patient Registrar/ Cardiology Interpreter

Bend Memorial Clinic
01.2016 - 01.2019

Patient Registrar/Medical Interpreter

Central Oregon Pediatric Associates
01.2014 - 01.2016

Master of Social Work -

Portland State University

Bachelor of Science - Human Development Family Science

Oregon State University

Associates of Art Oregon Transfer -

Chemeketa Community College

Community Health Worker Certificate -

Oregon Community Health Workers Association

Pharmacy Technician -

Penn Foster College

Medical Interpreter Program -

Medical Interpreters Association

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Elena Sierra