Elena Miller
Buffalo,NY
Summary
Senior Case Manager with experience using trauma informed care, harm reduction, and housing first approaches in the field of Homeless Services. Excellent at maintaining community relationships and navigating social services programs. Strong communicator with passion for helping others. College graduate with BA in psychology from Canisius College, currently attending University at Buffalo in the Master of Social Work program.
Overview
6
6
years of professional experience
Work History
Homeless Outreach Lead
Lt Col Matt Urban Human Services Center
Buffalo, NY
10.2021 - Current
- Coached Case Managers on engagement with clients and outreach safety procedures
- Conducted formal monthly supervision and regular check-ins with Case Managers
- Trained Case Managers on Homeless Management Information System (HMIS) including how to input client data, write case notes, and service transactions
- Regularly examined client data for errors in HMIS
- Responsible for ensuring data errors were corrected in a timely fashion
- Collaborated with Coordinated Entry to ensure clients were linked with housing providers and resources
- Secured over $10,000 in private donations to Homeless Outreach
- Coordinated Outreach Committee meetings as a Committee Co-chair
- Facilitated Outreach Committee email list and sent out email invites in a timely manner
- Attended WNY Coalition meetings
Homeless Outreach Senior Case Manager
Lt Col Matt Urban Human Services Center
Buffalo, NY
05.2021 - 10.2021
- Collaborated on completion of grant applications
- Coached Case Managers on engagement with clients
- Advocated on behalf of clients at Department of Social Services
- Trained Case Managers on Homeless Management Information System (HMIS) including how to input client data, write case notes, and service transactions
- Regularly examined client data for errors in HMIS
- Responsible for ensuring data errors were corrected in a timely fashion
- Ensured clients were linked with housing providers and resources
- Attended Outreach meetings within the organization as well as within the Continuum of Care
- Attended Coalition meetings
Homeless Outreach Case Manager
Lt Col Matt Urban Human Services Center
Buffalo, NY
12.2020 - 05.2021
- Researched sources for potential grants and funding
- Organized and compiled resource lists for housing
- Created chart explaining function of homeless outreach within Continuum of Care (CoC)
- Trained in Homeless Management Information System (HMIS) including how to input client data and write case notes
- Observed outreach worker-client interactions and intakes
- Participated in client referral process for housing and resources
- Attended Outreach meetings within the organization as well as within the Continuum of Care
Sales Associate
Lucky Brand Dungarees Inc.
Cheektowaga, NY
07.2017 - 02.2020
- Maintained organized, presentable merchandise to drive continuous sales
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Completed orders through BORIS system and organized product deliveries to meet customer timetables
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Education
Master of Social Work - Social Work
SUNY At Buffalo
Buffalo, NYBachelor of Arts - Psychology
Canisius College
Buffalo, NY05.2020
High School Diploma -
Kenmore West Senior High School
Buffalo, NY06.2016
Skills
- Communication
- Grant writing
- Problem-solving skills
- Case Management
- Client needs assessments
- Proficient in Homeless Management Information System (HMIS)
- Trauma-informed care
- Harm Reduction approach
- Housing First approach
Internship
Internship at Gateway-Longview Therapeutic Preschool (January 2019 - May 2019)
- Observed school counselors in both group therapy and individual therapy with students
- Observed home visits with counselors and parents for PCIT
- Interacted with students on a regular basis
- Learned to write Comprehensive Assessments, Progress Notes, and Regression Statements
- Observed CPSE Annual Review meetings and CSE Transition meetings
- Participated in planning and executing Parent Group under the supervision of the counselors
Field Internship at Matt Urban Homeless Outreach (September 2020-current)
- Research sources for potential grants and funding
- Organized and compiled resource lists for housing
- Created chart explaining the function of homeless outreach within the Continuum of Care
- Trained in Homeless Management Information System (HMIS)
- Observed outreach worker-client interactions and intakes
Volunteer
Big Brothers Big Sisters of Erie, Niagara, and Southern Tier (August 2018 - August 2019)
- Volunteer as a Mentor, or "Big"
- Participate in activities with mentee such as crafts, games, or homework help
- My role is to encourage my Little to make positive decisions and continue habits that are beneficial to my Little
Crisis Services (April 2017 - December 2017)
- Trained in Trauma-informed care and SFBT practices
- Answered phones for the Addictions hotline
- Engaged in crisis intervention with clients
- Referred clients to appropriate services
Timeline
Homeless Outreach Lead
Lt Col Matt Urban Human Services Center
10.2021 - Current
Homeless Outreach Senior Case Manager
Lt Col Matt Urban Human Services Center
05.2021 - 10.2021
Homeless Outreach Case Manager
Lt Col Matt Urban Human Services Center
12.2020 - 05.2021
Sales Associate
Lucky Brand Dungarees Inc.
07.2017 - 02.2020
Master of Social Work - Social Work
SUNY At Buffalo
Bachelor of Arts - Psychology
Canisius College
High School Diploma -
Kenmore West Senior High School