Elena Stupina
Fair Oaks,CA
Summary
Effective Student and Employee committed to learning, developing professional skills and team contribution. Self-directed and energetic with superior performance in both autonomous and collaborative environments working independently and collaborating with others on group projects.
Overview
6
6
years of professional experience
Work History
STUDENT HELPER aT FINANCIAL AID DEPARTMENT
American River College
Sacramento, CA
01.2019 - Current
- Close work with Customer Service and Imaging areas. Imagining documents, processing documents, answering financial aid related questions, and working with advisors. Performing clerical duties. When necessary, assisting Financial Aid Advisors with incoming visitors and answering and returning telephone calls. Maintaining knowledge of forms and financial aid process. Having positive attitude and ability to follow directions, ability to accept directions from several persons and proper work-place demeanor. Being ambassador for office to help with student relations between students and administration.
CUSTOMER SERVICE REPRESENTATIVE
Maximus
Rancho Cordova, CA
08.2017 - 07.2018
- Performing Customer Service. Scheduling appointments,. Maintaining case files and records. Answering multiple phone lines. Training new employees.
CASIER
Wendy's Restaurant
Citrus Heights, CA
03.2017 - 08.2017
- Training new employees. Customer service, taking orders, running register, money handling, serving, cooking and cleaning.
ENGLISH LANGUAGE TUTOR
Self-employed
Kursk, Russia
11.2014 - 05.2016
- Preparing instructional materials for lessons. Maintaining files. Teaching English language to students. Monitoring students' progress.
Education
Bachelor of Science - Public Health (Health Care Administration)
Sacramento State University
Sacramento, CA07.2022
Associate of Science -
American River College
Sacramento, CA08.2020
English/German Languages
Kursk State University, Translation/Interpretation
Kursk, Russia06.2016
High School Diploma -
School #18
Kursk, Russia06.2013
Piano Performance, Singing
Children's Art School
Kursk, Russia06.2008
Skills
- Knowledge of MS word and MS Excel - Knowledge of Power Point and Adobe reader, Microsoft Access, OnBase, SPSS, Outlook
- Details oriented
- Quick learner
- Ability to work in high stress environment
- Accuracy and consistency
- Hardworking, responsible, and reliable
- Experience in helping people of diverse social-economic backgrounds and cultures
- Well organized, motivated, and enthusiastic
- Function well independently and as team member
- Foreign language: Russian
Timeline
STUDENT HELPER aT FINANCIAL AID DEPARTMENT
American River College
01.2019 - Current
CUSTOMER SERVICE REPRESENTATIVE
Maximus
08.2017 - 07.2018
CASIER
Wendy's Restaurant
03.2017 - 08.2017
ENGLISH LANGUAGE TUTOR
Self-employed
11.2014 - 05.2016
Bachelor of Science - Public Health (Health Care Administration)
Sacramento State University
Associate of Science -
American River College
English/German Languages
Kursk State University, Translation/Interpretation
High School Diploma -
School #18
Piano Performance, Singing
Children's Art School
Similar Profiles
Nadiya YurkevychNadiya Yurkevych
Web Designer at American River CollegeWeb Designer at American River College
Eriana FarrellEriana Farrell
Student Support Assistant- Career Center at American River CollegeStudent Support Assistant- Career Center at American River College
Nailah GlazierNailah Glazier
Financial Aid Technician at American River CollegeFinancial Aid Technician at American River College