Summary
Overview
Work History
Education
Skills
Timeline
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Elena Thomas

Semmes,AL

Summary

Seeking to utilize experience and skills with an organization that affords the opportunity to continue to grow. 3 yrs of claims experience and excited to gain more. Current certifications held are State Farm Auto, Property and Fire Certifications and licensed in Florida, Texas, South Carolina, Oklahoma, Alabama and Arkansas. (More licenses applied for)

Overview

3
3
years of professional experience

Work History

Independent Insurance Adjuster

Crawford Catastrophe
10.2024 - 11.2024
  • Total Loss Claims
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
  • Collaborated with insurance carriers, agents, and policyholders to gather necessary information for accurate claim assessments.
  • Evaluated policy coverage details using advanced analytical skills to determine appropriate payout amounts accurately without overpayment or underpayment issues arising later on down the line between parties involved within an incident report scenario contextually relevant towards each unique situation encountered daily basis when working as an Independent Insurance Adjuster representing various companies across different states nationwide USA region specific locations accordingly so forth thus far henceforth moving forward hereafter going onwards prior past experience wise speaking terms.
  • Maintained accurate records of all claim activities, ensuring easy access to information for audits and reviews.

Independent Insurance Adjuster

Crawford Catastrophe
06.2024 - 07.2024
  • Total Loss and Express ECTA Claims
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
  • Collaborated with insurance carriers, agents, and policyholders to gather necessary information for accurate claim assessments.
  • Maintained accurate records of all claim activities, ensuring easy access to information for audits and reviews.
  • Evaluated policy coverage details using advanced analytical skills to determine appropriate payout amounts accurately without overpayment or underpayment issues arising later on down the line between parties involved within an incident report scenario contextually relevant towards each unique situation encountered daily basis when working as an Independent Insurance Adjuster representing various companies across different states nationwide USA region specific locations accordingly so forth thus far henceforth moving forward hereafter going onwards prior past experience wise speaking terms.

Claims Specialist

Crawford Catastrophe
11.2021 - 08.2023
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.

Education

Bachelor of Science - Criminal Justice

Faulkner University
Montgomery, AL
12.2003

Skills

  • Claims investigation
  • Professional ethics
  • Liability determination
  • Auto Evaluations

Timeline

Independent Insurance Adjuster

Crawford Catastrophe
10.2024 - 11.2024

Independent Insurance Adjuster

Crawford Catastrophe
06.2024 - 07.2024

Claims Specialist

Crawford Catastrophe
11.2021 - 08.2023

Bachelor of Science - Criminal Justice

Faulkner University

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Elena Thomas