Elena Watson
Salt Lake City,UT
Summary
Proven bilingual ESL/ELL Paraprofessional with a track record of boosting ELL student success rates at Responsive Education Solutions. Skilled in technology integration and multicultural event organization, demonstrating strong problem-solving abilities and a collaborative spirit. Excelled in enhancing customer satisfaction and sales at 4 Life Research and Travel Agency "Akskursii," showcasing dependable multitasking and computer skills.
Overview
22
22
years of professional experience
Work History
Bilingual ESL /ELL Paraprofessional
Responsive Education Solutions
08.2020 - 10.2024
- Worked closely with colleagues to create a supportive network for ELL students throughout the school community.
- Utilized technology effectively within lessons to engage learners and reinforce key concepts relevant to language acquisition.
- Processed LPAC paperwork and collected required additional data.
- Organized cultural events and activities to promote multicultural awareness among both ELL students and their peers.
- Developed and delivered presentations on course topics.
- Provided one-on-one tutoring sessions for struggling ELL students, boosting confidence and overall success rates.
- Performed data entry tasks on daily basis. Maintained accurate student files.
- Prepared reports and maintained administrative records.
- Assisted in the evaluation of student progress through regular assessments, ensuring continuous improvement and growth.
International Customer Service Specialist
4 Life Research
06.2013 - 07.2014
- Maintained detailed records of client interactions, tracking trends and identifying opportunities for process enhancements.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries from international clients.
- Provided personalized support to high-value clients in various regions, leveraging language skills and cultural knowledge to facilitate successful outcomes in challenging situations.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Identified and resolved discrepancies and errors in customer accounts.
- Worked with a multi-line phone to provide efficient and accurate customer service.
Travel Agency Sales Representative
Travel Agency " Akskursii"
07.2002 - 08.2005
- Supported colleagues during periods of high workload or staff absences to ensure consistent service levels were maintained across the team.
- Consistently exceeded sales quotas by diligently pursuing leads, cultivating relationships, and closing deals.
- Trained new hires on agency sales processes, equipping them with the knowledge needed to succeed in their roles.
- Maintained detailed records of client interactions, ensuring accurate information for future reference.
- Negotiated contracts with clients, securing favorable terms for both parties while maintaining long-term relationships.
- Built strong relationships with clients, resulting in increased customer satisfaction and retention rates.
Education
No Degree - Postgraduate Studies in Linguistics
Sochi State University
Sochi, Russian Federation04-2008
Bachelor of Arts - Teaching English To Speakers of Other Languages
Tuapse Padagogical College
Tuapse, Russian Federation 06-2006
Skills
- Problem-solving
- Computer and Microsoft Office skills
- Strong work ethic and dependable
- Multitasking Abilities
- Collaborative and Team-oriented
- Email and Social Media
Languages
Russian
Native or Bilingual
Interests
I am extremely passionate about fitness and wellness! It has transformed me physically and mentally to the appoint I didn't think was possible! It has taught me how to be disciplined and consistent even when performing mundane tasks
Timeline
Bilingual ESL /ELL Paraprofessional
Responsive Education Solutions
08.2020 - 10.2024
International Customer Service Specialist
4 Life Research
06.2013 - 07.2014
Travel Agency Sales Representative
Travel Agency " Akskursii"
07.2002 - 08.2005
No Degree - Postgraduate Studies in Linguistics
Sochi State University
Bachelor of Arts - Teaching English To Speakers of Other Languages
Tuapse Padagogical College
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