Elenia Dokos
Chicago,IL
Summary
Spa Esthetician with excellent customer service skills and experience working with the general public.
Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Demonstrated ability to complete tasks accurately despite interruptions and competing demands. Talented skin care specialist with knowledge in all areas of skin therapy, including administering facials. Esthetician with strong business, sales and customer service skills necessary to meet spa goals and exceed client expectations. Skin Therapist skilled in diverse facial treatments such as microdermabrasion, anti-aging and glycolic peels. Friendly Skincare Consultant with deep knowledge of skin conditions and effective treatments. Excellent sales, customer service and communication skills to build relationships and maintain loyal business. Organized and detail-oriented to manage efficient and effective store operations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Esthetician
Wax and skin lounge
Chicago, IL
09.2023 - Current
- Built positive client relationships and guided clients through treatments.
- Provided excellent customer service and skincare treatments to clients.
- Set up patient rooms and sterilized equipment.
- Recommended home care regimen for desired results.
- Educated clients on skin care procedures and products.
- Designed customized facial and body treatments meeting individual client needs.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Conducted private client consultations.
- Meticulously maintained spa appearance and cleanliness.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Learned new techniques and complete chemical peel processes.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Referred clients to medical personnel for treatment of serious skin problems.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Inspected client's skin to determine best courses of treatment.
- Educated clients on skin conditions, treatments and products to grow sales.
- Used peels and masks to improve appearance of client skin, customizing approaches based on client age and budget.
- Assessed client needs and recommended skin care and anti-aging products.
- Completed procedures to remove pore blockages and unsightly blackheads.
- Monitored product freshness, appearance and cleanliness to improve quality control.
- Eliminated or reduced appearance of fine lines and spots with appropriate products.
- Supported profitability by upselling products and services and processing sales.
- Applied lotions, creams and tonics directly to client skin and advised on at-home use.
- Offered lash application, warm stone massage and brow and eyelash tinting services.
Esthetician
The Vault Salon & Spa
DeKalb, IL
11.2022 - Current
- Provided excellent customer service and skincare treatments to clients.
- Educated clients on skin care procedures and products.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Set up patient rooms and sterilized equipment.
- Completed facial treatments and brow services.
- Performed chemical peels and microdermabrasion for non-invasive skincare treatments.
- Delivered gentle hair removal using wax and laser methods.
- Completed [Number] facials, microdermabrasions and chemical peels per week.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Recommended home care regimen for desired results.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Built positive client relationships and guided clients through treatments.
- Designed customized facial and body treatments meeting individual client needs.
- Educated clients on skincare techniques based on skin type and individual needs.
- Consulted customers and answered questions about desired treatments.
- Maintained retail product knowledge to answer customer questions, share benefits and increase sales.
Esthetician
Hello Gorgeous Salon & Spa
Oswego, IL
01.2023 - 09.2023
- Provided excellent customer service and skincare treatments to clients.
- Educated clients on skin care procedures and products.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Set up patient rooms and sterilized equipment.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Meticulously maintained spa appearance and cleanliness.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Learned new techniques and complete chemical peel processes.
- Conducted private client consultations.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Recommended home care regimen for desired results.
- Built positive client relationships and guided clients through treatments.
- Designed customized facial and body treatments meeting individual client needs.
- Educated clients on skincare techniques based on skin type and individual needs.
- Consulted customers and answered questions about desired treatments.
- Maintained retail product knowledge to answer customer questions, share benefits and increase sales.
- Boosted repeat patient appointments and sales by offering reliable, quality service.
- Completed facial treatments and brow services.
- Performed chemical peels and microdermabrasion for non-invasive skincare treatments.
- Delivered gentle hair removal using wax and laser methods.
- Completed [Number] facials, microdermabrasions and chemical peels per week.
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
- Prepared facility and equipment for client visits.
- Offered lash application, warm stone massage and brow and eyelash tinting services.
Esthetician
Queen Bee salon and spa
Culver City, CA
01.2022 - 10.2022
- Provided excellent customer service and skincare treatments to clients.
- Educated clients on skin care procedures and products.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Promoted skincare products to patients according to specific needs, boosting overall revenue.
- Set up patient rooms and sterilized equipment.
- Meticulously maintained spa appearance and cleanliness.
- Conducted private client consultations.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Learned new techniques and complete chemical peel processes.
- Recommended home care regimen for desired results.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Built positive client relationships and guided clients through treatments.
- Designed customized facial and body treatments meeting individual client needs.
- Referred clients to medical personnel for treatment of serious skin problems.
- Educated clients on skincare techniques based on skin type and individual needs.
- Consulted customers and answered questions about desired treatments.
- Maintained retail product knowledge to answer customer questions, share benefits and increase sales.
- Boosted repeat patient appointments and sales by offering reliable, quality service.
- Completed facial treatments and brow services.
- Performed chemical peels and microdermabrasion for non-invasive skincare treatments.
- Completed [Number] facials, microdermabrasions and chemical peels per week.
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
- Prepared facility and equipment for client visits.
- Trained new staff on range of spa services offered.
Wax Specialist
Miniluxe
Brentwood, CA
08.2021 - 02.2022
- Discussed procedures and educated clients on waxing systems.
- Provided personalized care to make clients feel comfortable.
- Maintained relationships with [Number] return clients and handled scheduling.
- Inventoried, made repeat orders and stocked treatment rooms.
- Educated clients on skincare techniques based on skin type and individual needs.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Educated clients on skin conditions, treatments and products to grow sales.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Assessed client needs and recommended skin care and anti-aging products.
- Applied lotions, creams and tonics directly to client skin and advised on at-home use.
- Monitored product freshness, appearance and cleanliness to improve quality control.
- Offered lash application, warm stone massage and brow and eyelash tinting services.
Esthetician
Relax spa and beauty
Burbank, CA
08.2020 - 01.2022
- Improved appearance of clients' skin through non-surgical processes.
- Set up patient rooms and sterilized equipment.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Provided excellent customer service and skin care treatments to all clients.
- Pursued continuing education to learn new advances in skin condition treatments.
- Meticulously maintained spa appearance and cleanliness.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Learned new techniques, including complete chemical peel process.
- Educated clients on skin care procedures and products.
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties.
Esthetician And Makeup Artist
Dolce Vita Salon & Day Spa
Sycamore, IL
06.2008 - 07.2020
- Meticulously maintained spa appearance and cleanliness
- Vastly improved appearance of clients' skin through non-surgical processes
- Sold salon-exclusive skin care products and encouraged service upgrades
- Collected patient history before planning treatments
- Gave clients treatments and educated on procedures
- Set up patient rooms and sterilized equipment
- Offered lash application, warm stone massage and brow and eyelash tinting services
- Learned new techniques, including complete chemical peel process
- Instructed clients on how to apply make-up to achieve desired look
- Educated clients on skin care procedures and products
- Provided excellent customer service and skin care treatments to all clients
- Converted 60% of service customers into product customers
- Pursued continuing education to learn new advances in skin condition treatments
- Maintained appropriate decorum and professionalism at all times
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties
- Trained new staff on the range of spa services offered
- Trained and certified in Sugar hair removal
- Aveda ambassador
Esthetician And Makeup Artist
Studio One Salon And Spa
DeKalb, IL
10.2007 - 06.2008
- Provided excellent customer service and skin care treatments to all clients
- Pursued continuing education to learn new advances in skin condition treatments
- Assisted spa in activities such as staff meetings, promotions and housekeeping duties
- Maintained appropriate decorum and professionalism at all times
- Sold skincare products to patients according to specific needs
- Meticulously maintained spa appearance and cleanliness
- Set up patient rooms and sterilized equipment
Esthetician,nail Technician And Makeup Artist
Annabellas Salon And Spa
Geneva, IL
05.2005 - 10.2007
- Offered lash application, warm stone massage and brow and eyelash tinting services
- Instructed clients on how to apply make-up to achieve desired look
- Meticulously maintained spa appearance and cleanliness
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures
- Provided excellent customer service and skin care treatments to all clients
- Sold salon-exclusive skin care products and encouraged service upgrades
- Pursued continuing education to learn new advances in skin condition treatments
- Collected patient history before planning treatments
- Learned new techniques, including complete chemical peel process
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
Esthetician/Nail Technician
Spa Bleu
West Dundee, IL
08.2004 - 05.2005
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Learned new techniques, including complete chemical peel process
- Collected patient history before planning treatments
- Created communication strategies to meet client objectives
- Sold salon-exclusive skin care products and encouraged service upgrades
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures
- Offered lash application, warm stone massage and brow and eyelash tinting services
Nail Technician/Esthetician
premier salon
Schaumburg, IL
12.2002 - 08.2004
- Provided excellent customer service and skin care treatments to all clients.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Meticulously maintained spa appearance and cleanliness.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Maintained appropriate decorum and professionalism at all times.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Sold skincare products to patients according to specific needs, boosting overall revenue.
Cashier
Fredericks of Hollywood Inc.
Schaumburg, IL
01.2001 - 07.2001
- Operated cash register, collected payments and provided accurate change.
- Inspected items for damage and obtained replacements for customers.
- Assisted with purchases, locating items and signing up for rewards programs.
- Processed transactions per day with exceptional accuracy.
- Welcomed customers, offering assistance to help find necessary store items.
- Received payments for and issued receipts.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
Meat Market Associate
Jewel Osco
Hoffman Estates, IL
08.1998 - 07.2001
- Worked flexible schedule to meets business needs, including evenings and weekends.
- Helped business maintain healthy sales pipeline by collecting guest contact information and inviting customers to try trial products.
- Exceeded customer expectations by listening to customer needs, finding products that met needs and providing in-depth information about products.
- Greeted every guest enthusiastically, making exemplary customer satisfaction first priority.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Recommended merchandise to customers based on needs and preferences.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
- Recommended optimal merchandise based on customer needs and desires.
Education
Associate of Arts - General Studies
Kiswaukee College
Malta, IL2006
Nails And Esthetics
Hair Professionals Career College Inc
Sycamore, IL2003
High School Diploma -
Sycamore High School
Sycamore, IL1998
Some College (No Degree) - Music And Theater
William Rainey Harper College
Palatine, ILSkills
- Spa treatment services expert
- Outstanding client care
- Detox body wraps
- Make-up application
- Eyebrow and Eyelash tinting
- Chemical facial peels
- Hydrating body wrap procedures
- Skin rejuvenation
- Client service
- Client Relations
- Sugaring
- Waxing and Buffing
- Networking
- LED light therapy
- Advanced facials specialist
- Microdermabrasion treatments
- Skin tightening techniques
- Bridal makeup specialist
- Sanitization
- Consultations
- Dermalogica
Certification
Certification in Sugar hair removal, Speed waxing, Aveda, Bioelements, Dermalogica, Skin Scripts, SkinCeuticals, Is Clinical, Face Reality and Epicuren skincare treatments. Also trained in dermaplaning, brow lamination and lash lifts. Continued education for esthetic and nail licenses.
Timeline
Esthetician
Wax and skin lounge
09.2023 - Current
Esthetician
Hello Gorgeous Salon & Spa
01.2023 - 09.2023
Esthetician
The Vault Salon & Spa
11.2022 - Current
Esthetician
Queen Bee salon and spa
01.2022 - 10.2022
Wax Specialist
Miniluxe
08.2021 - 02.2022
Esthetician
Relax spa and beauty
08.2020 - 01.2022
Esthetician And Makeup Artist
Dolce Vita Salon & Day Spa
06.2008 - 07.2020
Esthetician And Makeup Artist
Studio One Salon And Spa
10.2007 - 06.2008
Esthetician,nail Technician And Makeup Artist
Annabellas Salon And Spa
05.2005 - 10.2007
Esthetician/Nail Technician
Spa Bleu
08.2004 - 05.2005
Nail Technician/Esthetician
premier salon
12.2002 - 08.2004
Cashier
Fredericks of Hollywood Inc.
01.2001 - 07.2001
Meat Market Associate
Jewel Osco
08.1998 - 07.2001
Associate of Arts - General Studies
Kiswaukee College
Nails And Esthetics
Hair Professionals Career College Inc
High School Diploma -
Sycamore High School
Some College (No Degree) - Music And Theater
William Rainey Harper College
Similar Profiles
Arisha N. LyonArisha N. Lyon
Licensed Master Esthetician at Oly Skin & WaxLicensed Master Esthetician at Oly Skin & Wax
Tiffany MooreTiffany Moore
Owner/Esthetician at Tiffany Danyell Skin & Wax StudioOwner/Esthetician at Tiffany Danyell Skin & Wax Studio
Karla ReyesKarla Reyes
Owner/Manager Director at Skin & WaxOwner/Manager Director at Skin & Wax