Kendie Carmen
Huntington Beach,CA
Summary
Esthetician with strong business, sales, and customer service skills necessary to meet spa goals and exceed client expectations. Friendly, professional and, dedicated to providing exceptional service to clients through delivery of beauty services.
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Great at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Esthetician
Love Lounge Wellness
Huntington Beach, CA
09.2024 - Current
- Delivered personalized skincare treatments, enhancing client satisfaction and loyalty.
- Consulted with clients to assess skin conditions and recommend appropriate services.
- Maintained sanitary conditions in treatment rooms, ensuring safety and compliance standards.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Offering skills of customized facials, waxing, lash and brow tints, high frequency, LED
Sales Person/ Receptionist
UCATAN
Huntington Beach, CA
02.2024 - Current
- Greeted visitors and directed them to appropriate departments.
- Explained products in detail
- Ensured reception area remained clean, welcoming, and professional.
- Greeted visitors and provided them with assistance.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; verifying receipt of supplies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Engaged in conversation with client's through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Ability to multi-task smooth and efficiently
- Technical Skills
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Operated register, handled cash and processed credit card transactions.
Server
Eat At Joes
Huntington Beach
08.2023 - 02.2024
- Provided excellent customer service in a fast-paced dining environment.
- Took orders accurately and communicated them to the kitchen staff.
- Managed multiple tables while ensuring guest satisfaction and timely service.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled cash and processed payments efficiently at the end of meals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Greeted guests and provided menus.
- Supported event setups by arranging furniture and equipment as needed.
- Provided customer service to ensure satisfaction throughout their dining experience.
Head Hostess
Romano Cucina
Huntington Beach, california
01.2021 - 08.2023
- Managed reservation system to optimize seating arrangements.
- Coordinated with kitchen and wait staff for smooth service flow.
- Monitored dining area for cleanliness and guest satisfaction.
- Handled customer inquiries and resolved any issues promptly.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Managed incoming calls during busy shifts.
- Contributed to team efforts by accomplishing related tasks as needed.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
CPR & First Aid Certification - CPR & First Aid
National CPRF Foundation
Esthetician License - Esthetics
Golden West College
Huntington Beach, CAHuntington Beach Highschool
Huntington Beach, CASkills
- Customer service
- Problem solving
- Customer and client relations
- Appointment scheduling
- Customer relationship management
- Effective communication
- Attention to detail
- Anti-aging treatments
- Dermaplaning proficiency
- Skincare product sales
- Facial treatment customization
- Extractions and pore cleansing
- Spa retail sales
- Eyebrow shaping and tinting
- Spa treatment services expert
- Skincare treatments
- High-frequency machine use
- Body hair removal
- Esthetics
- Dermalogica
- Chemical facial peels
- Customer consultation
- Treatment customization
- Product application
- Skin analysis
Esthetician Skills
Licensed California Esthetician knowledgeable in Custom Facials ( Acne, Anti-aging, etc), Waxing/Hair Removal (lip, chin, leg, underarms, arms, bikini, eyebrows, Etc), Skin analysis, Lash lift/tint, Brow lamination/tint, Peels, Red Light, Galvanic, High Frequency, Client Consultations, Product knowledge and, Sanitation and Hygiene!
Personal Information
Timeline
Esthetician
Love Lounge Wellness
09.2024 - Current
Sales Person/ Receptionist
UCATAN
02.2024 - Current
Server
Eat At Joes
08.2023 - 02.2024
Head Hostess
Romano Cucina
01.2021 - 08.2023
CPR & First Aid Certification - CPR & First Aid
National CPRF Foundation
Esthetician License - Esthetics
Golden West College
Huntington Beach Highschool