Caroline Fehlberg

• Assisted in patient intake by collecting and verifying medical history and treatment consent forms.
• Prepared treatment rooms by ensuring all necessary tools and supplies were ready for procedures.
• Educated patients on post-operative care and oral hygiene practices, enhancing patient understanding and compliance.
• Monitored inventory levels of dental supplies, ensuring timely reordering to avoid shortages.
• Scheduled patient appointments and coordinated follow-up visits to optimize office workflow.
• Administered chairside support during various dental procedures, facilitating smooth operations for the dental team.
• Maintained patient records accurately, ensuring confidentiality and compliance with HIPAA regulations.
• Executed sterilization processes for dental instruments, adhering to strict health and safety protocols.
• Assisted in radiographic procedures, positioning patients and equipment for optimal imaging results.
• Communicated effectively with patients to alleviate anxiety and provide reassurance during dental visits.
• Trained new dental assistants on office protocols and procedures, fostering a collaborative team environment.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists' evaluations.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
• Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
• Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
• Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
• Analyzed skin condition and made appropriate product recommendations.
• Welcomed clients arriving for appointments.
• Flexibly worked evenings and weekends to maintain proper spa coverage.

• Provided comprehensive patient care management through effective assessment and treatment planning.
• Administered ophthalmic diagnostics to accurately evaluate patient conditions and recommend appropriate treatments.
• Coordinated treatment plans with healthcare providers to ensure seamless patient follow-up and care continuity.
• Documented clinical findings and maintained accurate patient records to support quality assurance efforts.
• Educated patients on eye health and treatment options to enhance understanding and compliance.
• Performed routine equipment maintenance to ensure optimal functionality and safety in clinical settings.
• Facilitated patient referrals to specialists when necessary, ensuring timely and effective care.
• Monitored patient progress and documented changes in condition to inform ongoing treatment decisions.
• Assisted in the training of new staff members, fostering a collaborative and knowledgeable team environment.
• Implemented quality assurance measures to enhance service delivery and patient satisfaction.

• Supported billing and insurance processes by ensuring accurate documentation and processing of claims.
• Participated in continuing education workshops to stay updated on dental practices and technologies.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Prepared and arranged instruments, medications, and required materials for dental procedures.
• Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
• Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
• Prepared patient x-rays and images for dentist review.
• Took dental images following strict patient protection rules, applying lead aprons.
• Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
• Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
• Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.

• Assisted pharmacists in preparing and dispensing medications accurately and efficiently.
• Conducted regular inventory checks to maintain stock levels and minimize shortages.
• Processed medication orders and verified prescriptions for accuracy and completeness.
• Provided medication counseling to patients, ensuring they understood usage and potential side effects.
• Maintained a clean and organized pharmacy environment to promote safety and efficiency.
• Managed insurance claims processing, ensuring timely approvals and minimizing patient costs.
• Responded to patient inquiries and provided assistance with medication refills and transfers.
• Documented patient interactions and medication history accurately in the pharmacy database.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.

Supported consulting efforts for products and customer service.

Assisted management in daily operations.

Responsible Cashier