Chelsea Zgleszewski
Hamburg,PA
Summary
Licensed Esthetician with 3 years of experience specializing in client care, consultations, and customized treatments. Strong background in retail sales, rebooking, and front desk operations using booking systems. Recognized for excellent communication skills and building lasting client relationships. Authorized to work in the US for any employer
Overview
3
3
years of professional experience
1
1
Certification
Work History
Esthetician
Lords & Ladies Salon and Medical Spa
Douglassville, PA
06.2022 - 07.2025
- Provided one-on-one client consultations to assess skin concerns, develop treatment plans, and recommend appropriate services and home-care instructions
- Performed advanced skincare treatments including customized facials, Hydrafacials, chemical peels, dermaplaning, and lymphatic drainage
- Built strong client relationships through follow-up, and consistent results, leading to long-term clients.
- Actively rebooked clients at the end of appointments by recommending future treatments based on skin goals and progress.
- Generated revenue through product sales and retail recommendations, educating clients on professional skincare brands including Circadia, Revision Skincare, Avène, and SkinMedica.
- Demonstrated strong sales and upselling skills by matching products and services to client needs.
- Managed daily phone communication, including scheduling appointments, answering client inquiries, confirming bookings, and providing pre- and post-treatment instructions.
- Maintained client records, treatment notes, and product recommendations to ensure consistency of care and personalized service.
Education
Cosmetology - Trade school
The Beauty Institute
Ambler, PA04.2022
High school diploma or GED - undefined
Owen J Roberts High School
Pottstown, PA06.2019
Skills
- Demonstrated exceptional organizational skills to streamline project workflows
- Assisted customers in selecting products that meet their needs Supported team members in maintaining store organization and cleanliness Contributed to achieving sales goals through effective product placement
- Executed tinting services to enhance vehicle aesthetics and protect interiors
- Oversaw operations and service delivery in a medical spa environment
- Assisted clients with body waxing services to achieve desired results Provided guidance on aftercare to enhance client satisfaction Maintained cleanliness and organization of work area to ensure a safe environment
- Assisted in performing dermaplaning procedures to enhance skin texture and appearance Supported clients in understanding post-treatment care for optimal results Maintained a clean and organized workspace to ensure safety and efficiency
- Delivered exceptional customer service to individual consumers, ensuring satisfaction and loyalty
- Executed aesthetic treatment procedures to enhance client satisfaction and appearance
- Administered light therapy skincare treatments to enhance client skin health
- Assisted clients in selecting appropriate waxing services Provided support during waxing procedures to ensure comfort and satisfaction Maintained cleanliness and organization of work area
- Administered facial massage techniques to enhance relaxation and skin vitality
- Administered Hydrafacial treatments to enhance skin health and appearance
- Assisted clients with skincare consultations and treatments on a daily basis Provided personalized skincare recommendations to enhance client satisfaction Supported clients in achieving their skincare goals through tailored services
- Demonstrated effective communication skills to facilitate collaboration and information sharing
- Assisted in conducting skin analysis using magnifying lamp to identify skin conditions Supported clients in understanding their skin health and recommended appropriate treatments Maintained cleanliness and organization of work area to ensure a professional environment
- Conducted comprehensive digital skin analysis to assess skin health and recommend personalized treatments
- Optimized scheduling and prioritization of tasks to enhance productivity
- Cultivated strong customer relationships to enhance repeat business as a skincare specialist
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Conducted comprehensive analysis of skin conditions to inform treatment strategies
- Executed exfoliation services to enhance skin texture and promote client satisfaction
- Assisted in performing facial extractions to support skincare treatments Collaborated with team members to ensure client satisfaction during procedures Maintained cleanliness and organization of work area to uphold hygiene standards
- Executed skincare assessments and tailored treatment plans to enhance client satisfaction
- Conducted comprehensive visual skin assessments to identify dermatological conditions
- Facilitated skincare client questionnaire development to enhance customer insights
- Customer Service
Certification
- Esthetician License April 2022 to January 2025
- Driver's License
Timeline
Esthetician
Lords & Ladies Salon and Medical Spa
06.2022 - 07.2025
Cosmetology - Trade school
The Beauty Institute
High school diploma or GED - undefined
Owen J Roberts High School