Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic
Elenie Parker

Elenie Parker

Greer,SC

Summary

Professional with strong track record in implementing solutions and driving successful project outcomes. Known for effective team collaboration, adaptability, and consistently delivering results. Possess strong analytical skills, problem-solving abilities, and client-focused approach.

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Implementation Specialist

UPS
06.2025 - Current
  • Support Dedicated Sellers in uncovering challenges and assessing needs for new opportunities, quantifying value, and aligning solutions and resources.
  • Assist in building proposals.
  • Create and finalize implementation plan for new customers to set up feeder pickups, return processing, billing preferences, etc.
  • Engage our resources as need for customer set-up and engagement.
  • Manage customer training for smooth adoption of our services.
  • Ensure implementation checklist items are completed and ensure all categories are complete.
  • Serve as a point of contact for customers during the on-boarding and post-implementation period.
  • Troubleshoot system issues and collaborate across our technical teams to resolve integration problems.
  • Capture client feedback and contribute to ongoing product and process improvements.

Inside Sales Representative

UPS
03.2019 - 06.2025
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Delivered superior customer support to improve account retention rate.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Contacted new and existing customers to discuss product and service solutions.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.

Office Manager/Art Framer

Hub City Art and Design
03.2018 - 03.2019
  • Completed, audited and updated administrative requirements related to the application and onboarding process of candidates by maintaining database systems and spreadsheets.
  • Served as main point of contact for outside vendors.
  • Ensured that all operations met federal and state laws.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Using QuickBooks, invoicing, and computed payroll.

Server

Ruby Tuesday
03.2018 - 03.2019
  • Anticipated and addressed guests' service needs.
  • Suggested additional items to customers to increase restaurant sales.
  • Answered phones politely and promptly while accurately recording and confirming reservations.
  • Checked on guests to ensure satisfaction with each food course and beverages.
  • Resolved problems or concerns to ensure customers had a pleasant dining experience.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.

Office Assistant

South Carolina Department of Employment Workforce
02.2016 - 02.2017
  • Routed agreements, contracts and invoices through the signature process.
  • Provided top quality control, eliminating down time to maximize revenue.
  • Scheduled appointments for staff to keep office operations smooth and efficient.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Tracked office stock and maintained inventory in a neat and organized fashion.

Education

Associate of Science - Nursing/Surgical Technologist

Greenville Technical College
Greenville, SC
01.2001

Certificate - Real Estate

Wyatt School of Real Estate
Greenville, SC
01.1996

Bachelor of Arts - Biology

University of South Carolina - Columbia
Columbia, SC
01.1994

Skills

  • Interpersonal skills
  • Point of Sale (POS) system operation
  • Sales techniques
  • Dedicated team player
  • Scheduling and calendar management
  • Organization and efficiency
  • Advanced MS Office Suite knowledge
  • Strong problem solver
  • Completing tasks efficiently
  • Customer Service
  • Salesforce
  • Cheerful and Energetic

Certification

  • SERV safe Manager Certificate
  • OSHA Certified
  • UPS International Certification

Awards

  • Greenville Site Director Gold June 2020,
  • Greenville Site Director Gold July 2020
  • 2020 Q2 WOC Gold
  • 2020 Q3 WOC Gold
  • 2020 Q4 WOC Gold
  • 2020 Yearly WOC Gold
  • 2021 Yearly WOC Gold
  • 2021 Volume of the Year Greenville Site
  • 2021 ISR of the Year Greenville Site
  • Goal Quest Winner 2022
  • UPS Leadership Coin July 2023

Timeline

Implementation Specialist

UPS
06.2025 - Current

Inside Sales Representative

UPS
03.2019 - 06.2025

Office Manager/Art Framer

Hub City Art and Design
03.2018 - 03.2019

Server

Ruby Tuesday
03.2018 - 03.2019

Office Assistant

South Carolina Department of Employment Workforce
02.2016 - 02.2017

Certificate - Real Estate

Wyatt School of Real Estate

Bachelor of Arts - Biology

University of South Carolina - Columbia

Associate of Science - Nursing/Surgical Technologist

Greenville Technical College

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