Katie Day
Greer,SC
Summary
Senior staffing and account management leader with 14+ years of experience supporting complex client operations across MSP and direct accounts. Proven track record in workforce management, client relations, recruiting operations, and team leadership. Known for driving fulfillment performance, optimizing processes, mentoring high-performing teams, and partnering cross-functionally to meet evolving client needs in healthcare, engineering, and technical staffing environments.
Overview
18
18
years of professional experience
Work History
Senior Account Manager/Associate Team Manager
Aya Healthcare
09.2021 - Current
- Onboards, implements, and integrates new clients
- Develops, manages, and strengthens client relationships to drive retention, satisfaction, and long-term partnership growth
- Supports business expansion across established markets with heightened focus on the Midwest and East Coast regions
- Conducts daily operation reporting, KPI tracking, and Forecasting
- Workforce Fulfillment & Capacity Planning for a high-volume gig workforce
- Escalation Management & Issue Resolution
- Contract Review, Compliance, & Market Analysis
- Process Improvement & Account Management Standardization
- Manages Vendor & Agency Partnerships
- Leads Client calls, Executive & Quarterly Business Reviews
Client Relations & Account Manager
HKA Enterprises
07.2019 - 09.2021
- Managed a portfolio across the Architecture and Engineering, Energy, Heavy Industrial, Light Industrial, and Construction sectors of the staffing industry
- Developed training programs for Recruitment teams for client specific processes and their respective virtual management systems
- Conducted RFI’s, FRQ’s, contract negotiations, & contract compliance
- Analyzed client accounts and expanded business lines through client feedback and data-driven insights
Recruiting Team Lead
HKA Enterprises
08.2015 - 06.2019
- Led and mentored a recruitment team to achieve hiring targets while maintaining high standards of candidate quality and client satisfaction
- Developed strategic initiatives focused on talent pipeline development, retention, and recruiter engagement
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Delivered training, coaching, and performance feedback to recruiters to strengthen skills and increase productivity
Employee Services Manager
HKA Enterprises
08.2011 - 08.2015
- Led and developed a team of 6-8 direct reports providing mentorship and guidance to drive professional growth
- Managed vendor relationships for background checks and drug screenings to ensure compliance with company and regulatory standards
- Partnered with HR on employee coaching, performance management, and terminations of field employees
- Conducted unemployment claim processing
- Collaborated with payroll teams to ensure accurate and timely multi state payroll processing for 1000+ field employees
Legal Assistant
The Justice Building/Steve Hisker Law Firm
08.2010 - 05.2011
- Prepared attorneys to efficiently present cases in court by the collection of discovery and organizing pertinent information related to cases
- Drafted legal documents
- Invoiced billable hours
Branch Manager
The Money Store
09.2007 - 04.2009
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Assembled ongoing P&L statements
- Managed and developed direct reports
- Conducted audits of 7 stores to maintain compliance
- Engaged in marketing practices
- Maintained strong customer base while increasing revenue
Education
Bachelor of Science - Psychology
Limestone University
Gaffney, SC 05-2021
Associate of Science - Administrative Office Technology/Paralegal
Spartanburg Technical College
Spartanburg, SC 05-2011
Skills
- CRM, ATS & Workforce Management Systems
- Employee & Client Relations
- Training & Development
- Learning Agility
- Records Management
- Strategic Process Improvement
- Performance Management
- Effective Communication
- Organized and self-motivated
- Process Adherence & Operational Efficiency
Timeline
Senior Account Manager/Associate Team Manager
Aya Healthcare
09.2021 - Current
Client Relations & Account Manager
HKA Enterprises
07.2019 - 09.2021
Recruiting Team Lead
HKA Enterprises
08.2015 - 06.2019
Employee Services Manager
HKA Enterprises
08.2011 - 08.2015
Legal Assistant
The Justice Building/Steve Hisker Law Firm
08.2010 - 05.2011
Branch Manager
The Money Store
09.2007 - 04.2009
Bachelor of Science - Psychology
Limestone University
Associate of Science - Administrative Office Technology/Paralegal
Spartanburg Technical College