ELENITA MIKHAIL
South Saint Paul
Summary
Dynamic and dependable professional with extensive experience at ISD 197, excelling in facility maintenance and customer service. Proven ability to enhance cleanliness and organization while effectively managing supply inventory. Recognized for a friendly demeanor and strong communication skills, ensuring a positive environment for both customers and team members. Meticulous Cleaner - Housekeeper with good performance record maintaining clean, sanitized and tidy environments for guests and clients. Skilled at deep cleaning, dusting, and polishing. Proven history of performing with excellent work ethic and dependability. Dependable and hardworking professional skilled in keeping interior and exterior spaces clean and well-maintained. Accustomed to sweeping, mopping, vacuuming floors, restocking bathrooms, removing trash, cleaning windows and completing all other types of routine and deep cleaning. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Custodian
ISD 197
West St. Paul-Mendota Heights-Eagan Area
02.2022 - 03.2025
- Assisted customers with product inquiries and selections.
- Processed customer transactions efficiently at the cash register.
- Stocked shelves with merchandise and ensured items were visible.
- Maintained cleanliness and organization of sales floor displays.
- Collaborated with team members to restock inventory as needed.
- Provided friendly service to enhance customer shopping experience.
- Handled returns and exchanges according to store policies.
- Greeted customers and responded to inquiries in a professional manner.
- Responded to customer questions about products and services.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Assessed floor displays to restock merchandise.
- Maintained cleanliness of classrooms, hallways, and common areas.
- Operated cleaning equipment such as floor scrubbers and vacuums.
- Managed waste disposal and recycling efforts throughout the school facilities.
- Assisted with setting up facilities for school events and activities.
- Monitored inventory of cleaning supplies and requested replenishments as needed.
- Followed safety protocols while handling chemicals and using equipment.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
Crew Member
McDonald's
Mendota
05.2021 - 06.2022
- Provided excellent customer service in a fast-paced restaurant environment.
- Operated kitchen equipment and maintained food safety standards daily.
- Assisted in training new crew members on operational procedures and tasks.
- Prepared and assembled food items according to company specifications.
- Managed cash register operations and handled customer transactions accurately.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Maintained cleanliness and organization of the dining area and kitchen space.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Customer Service Representative
Result's Cx
Cebu City
08.2018 - 04.2021
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information accurately.
- Handled escalated customer complaints with professionalism and care.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Junior Data Analyst
Datamotivate Inc.
Cebu City
05.2017 - 03.2018
- Edited high-volume images for online and print publications using Adobe Photoshop.
- Managed image color correction and retouching to meet brand standards.
- Manipulated colors, brightness, contrast and other elements to enhance images.
- Edited and retouched images for various publications using Adobe Photoshop and Lightroom software.
Sales Clerk
La Nueva Supermart
Cebu City
05.2016 - 08.2016
- Assisted customers with product inquiries and selections.
- Maintained cleanliness and organization of sales floor displays.
- Stocked shelves with merchandise and ensured items were visible.
- Collaborated with team members to restock inventory as needed.
- Provided friendly service to enhance customer shopping experience.
- Handled returns and exchanges according to store policies.
- Greeted customers and responded to inquiries in a professional manner.
- Responded to customer questions about products and services.
- Stocked shelves with merchandise ensuring adequate inventory levels were maintained.
- Assessed floor displays to restock merchandise.
- Provided excellent customer service by assisting customers with product selection, answers to questions, and handling complaints or issues.
- Updated pricing and sales signs to promote merchandise.
- Performed price checks for items requested by customers when needed.
- Followed instructions to properly arrange merchandise items.
Education
High School Diploma -
Bulacao Night High School
Bulacao City, Cebu, Philiippines04-2011
Skills
- Cleaning protocols
- Waste management
- Supply inventory
- Facility maintenance
- Customer service
- Inventory control
- Attention to detail
- Friendly demeanor
- Training and mentoring
- Furniture moving
- Room setup and breakdown
- Restroom cleaning
- Responsible and dependable
- Trash removal
- Excellent communication skills
- Waste disposal
Languages
Cebuano
Professional
Timeline
Custodian
ISD 197
02.2022 - 03.2025
Crew Member
McDonald's
05.2021 - 06.2022
Customer Service Representative
Result's Cx
08.2018 - 04.2021
Junior Data Analyst
Datamotivate Inc.
05.2017 - 03.2018
Sales Clerk
La Nueva Supermart
05.2016 - 08.2016
High School Diploma -
Bulacao Night High School
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