Elenys Peraza
Louisville,United States
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adapt at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
23
23
years of professional experience
1
1
Certification
Work History
DMS Sales Rep
Humana
07.2018 - Current
- Remote
- DMS Sales position requires building relationships with the community, driving self-generated sales, and meeting goals
- You will interact with Humana customers serving them through the telephone by explaining how their benefits works and what are their best choices based on their needs.
- Being Medicare Sales Representative required to sell individual health plan products and educate beneficiaries on our services in a field setting
- Our additional products include Medicare Health, Dental, Vision, Prescription, and more.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
Professional Freelancer
EPM Creative Designs, Tampa
06.2016 - Current
- As a Freelance Artist, I worked in different fields, as is Animation, Motion
- Graphic Art, Character Designs, Graphic Designs, Photographer and
- Videographer
- As an Animator and Motion Graphic Artist, I love to create narrative sequences by combining the artistic skills and the 12 principles of Page 1 of 4 animation to develop comedy, drama, advertising and computer modeling
- As a Graphic Designer creativity is my motto, which I combined with the visual concepts ideas and motion to develop art that inspire, inform or captivate our client's market
- As a Character Designer, the creative process depends on the story description, which conditioned the appealing appearance and personality of the described object or character
- As a Photographer and Videographer freelancer, my goal is to capture the personality and the moments based on my client request
- Combining the Colors, Visual Techniques and Art the images shows the best side of each concept ideas.
- Collaborated with clients to define project requirements and deliverables.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
Freelance Real Estate Photographer
Camele Photography
01.2017 - 07.2018
- Camele Photography is an independent commercial real estate and architectural photography and video producer business located in Tampa Bay
- Our services consist of photograph houses, buildings, and businesses for different kinds of marketing purposes
- We work directly with agents, broker, representative and homeowners who are selling or promoting their assets
- Our main markets are the real estate; However, we offer a various kind of photography services and packages base on our client's needs.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Monitored trends in photography to stay current in industry.
- Customized photography strategies based on intended use and client preferences.
- Selected and set up appropriate props, backdrops, and lighting.
- Captured stunning images for variety of projects.
- Offered image proofs to help clients choose best photos from shoot.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Edited, toned, captioned, and uploaded photographs for publication.
Independent Spanish Interpreter
MTI America
06.2010 - 01.2017
- Specialized on Spanish on-site or telephonic Interpretation for different areas
- Experience working with worker compensation cases, medical appointment and physical Therapy.
- Maintained message content, tone, and emotion as closely as possible.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Interpreted conversations between foreign language-speaking clients and others.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Interpreted spoken and written languages other than English and vice versa.
- Assisted foreign language-speaking clients with inquiries.
Sales Associate
Verizon Wireless, Customer Services
03.2007 - 07.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Document Specialist
Citigroup Inc
07.2000 - 10.2002
- Performing a scanning process to save documents and enter the data for the internal files records. Processing documents and interact with customers who open new accounts on International Personal Business department who work directly with Latin America (I.P.B.)
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Microfilming documents which must be organized by months to record them and sent it to Iron Mountain Storage
- Service after the specific time of storage.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Transmitted documents, organized revisions and tracked changes.
Education
Bachelor - Computer Animation
Full Sail University
Associate's degree - Digital Arts
International Academy of Design
2003
undefined
Hillsborough High School
2000
Skills
- Top Skills
- Maya
- Photoshop
- Photography
- Product Merchandising and Distribution
- Product and Service Knowledge
- Educational Opportunities
- Quotas and Goals
- Upselling Techniques
- Onsite Product Demonstrations
- Retention Strategies
- Training and Development
- Post-Sales Support
- Persuasive Techniques
- Microsoft PowerPoint
- Prospecting and Cold Calling
- Customer Relations
- Converting Leads
- Problem-Solving Strengths
- Serve Customers
- Sales Expertise
- Product Promotion
Certification
- Medicare, Humana - Since 2018
Languages
Spanish
Full Professional
Timeline
DMS Sales Rep
Humana
07.2018 - Current
Freelance Real Estate Photographer
Camele Photography
01.2017 - 07.2018
Professional Freelancer
EPM Creative Designs, Tampa
06.2016 - Current
Independent Spanish Interpreter
MTI America
06.2010 - 01.2017
Sales Associate
Verizon Wireless, Customer Services
03.2007 - 07.2008
Document Specialist
Citigroup Inc
07.2000 - 10.2002
Bachelor - Computer Animation
Full Sail University
Associate's degree - Digital Arts
International Academy of Design
undefined
Hillsborough High School
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