LaTonya Holmes
Student
Rochester,New York
Summary
Experienced Fulfillment Associate with a demonstrated history of working in the internet industry. Skilled in Microsoft Word, Web Design, Software as a Service (SaaS), Adobe Photoshop, and Accounting. Strong operations professional with an associate degree focused on Computer Software Engineering from University of Maryland Global Campus.
Overview
8
8
years of professional experience
Work History
Hardware Sales Associate
The Home Depot
06.2023 - Current
- Built visually appealing sales displays based on merchandising plans
- Helped customers find desired items and sizes using computer integrated technology and closely supported each person throughout the buying process
- Used computer and job-related software to access, modify or output information
- Accessed computer systems to track inventory levels and order statuses
- Explained product information to customers using computer software.
Technical Support Specialist
Vivint
10.2022 - 01.2024
- Followed predefined procedures to evaluate, solve, and escalate product- related issues
- Escalated advanced customer issues to next-level support or managers to facilitate resolution
- Communicated clearly asking informed questions and listening actively to provide targeted support for technical issues
- Guided users through detailed hardware installations and technical fixes via phone call.
FC Associate
Amazon
10.2018 - 08.2022
- Picked orders, packaged for transport, and performed quality checks to verify correct item selection
- Unloaded trucks, placed overstock into appropriate storage locations and rotated products according to fulfillment needs
- Cleaned and organized fulfillment center to maintain easy access for picking
- Placed price tags and barcodes on items according to intended destination
- Operated forklifts, pallet jacks and cherry pickers as required for order management
- Maintained consistent warehouse product stock according to management directives and demand
- Stocked shelves with new items, properly facing labels for easy identification
- Fulfilled orders accurately to surpass customer expectations for online shopping experiences
- Followed picking and packing specifications for each type of product
- Retrieved and placed merchandise in trailers, pallet locations and pallet racks
- Organized warehouse and work area for orderliness always
- Built pallets correctly to minimize product damage in transportation and maximize trailer space.
Technical Support Specialist
Concentrix
01.2016 - 11.2018
- Followed predefined procedures to evaluate, solve, and escalate product- related issues
- Scheduled and executed system-wide software installations and upgrades
- Gathered information from multiple sources to make technical decisions or suggestions
- Escalated advanced customer issues to next-level support or managers to facilitate resolution
- Drew from extensive programming experience to solve technical problems and provide step-by-step guidance
- Evaluated functionality and performance of software and hardware recommending improvements and solutions
- Page 2 of 3
- Oriented staff to new equipment and systems, providing live demonstrations and answering questions
- Communicated clearly asking informed questions and listening actively to provide targeted support for technical issues
- Guided users through detailed hardware installations and technical fixes via phone call, email, and live chat.
Education
Associate's degree - Computer Software Engineering
University of Maryland Global Campus
2025
Skills
- Top Skills
- Customer Service Management
- Analytical Skills
- Time Management
- Display Maintenance
- Product Promotion
Timeline
Hardware Sales Associate
The Home Depot
06.2023 - Current
Technical Support Specialist
Vivint
10.2022 - 01.2024
FC Associate
Amazon
10.2018 - 08.2022
Technical Support Specialist
Concentrix
01.2016 - 11.2018
Associate's degree - Computer Software Engineering
University of Maryland Global Campus