Summary
Overview
Work History
Education
Skills
Timeline
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LaTonya Holmes

LaTonya Holmes

Student
Rochester,New York

Summary

Experienced Fulfillment Associate with a demonstrated history of working in the internet industry. Skilled in Microsoft Word, Web Design, Software as a Service (SaaS), Adobe Photoshop, and Accounting. Strong operations professional with an associate degree focused on Computer Software Engineering from University of Maryland Global Campus.

Overview

8
8
years of professional experience

Work History

Hardware Sales Associate

The Home Depot
06.2023 - Current
  • Built visually appealing sales displays based on merchandising plans
  • Helped customers find desired items and sizes using computer integrated technology and closely supported each person throughout the buying process
  • Used computer and job-related software to access, modify or output information
  • Accessed computer systems to track inventory levels and order statuses
  • Explained product information to customers using computer software.

Technical Support Specialist

Vivint
10.2022 - 01.2024
  • Followed predefined procedures to evaluate, solve, and escalate product- related issues
  • Escalated advanced customer issues to next-level support or managers to facilitate resolution
  • Communicated clearly asking informed questions and listening actively to provide targeted support for technical issues
  • Guided users through detailed hardware installations and technical fixes via phone call.

FC Associate

Amazon
10.2018 - 08.2022
  • Picked orders, packaged for transport, and performed quality checks to verify correct item selection
  • Unloaded trucks, placed overstock into appropriate storage locations and rotated products according to fulfillment needs
  • Cleaned and organized fulfillment center to maintain easy access for picking
  • Placed price tags and barcodes on items according to intended destination
  • Operated forklifts, pallet jacks and cherry pickers as required for order management
  • Maintained consistent warehouse product stock according to management directives and demand
  • Stocked shelves with new items, properly facing labels for easy identification
  • Fulfilled orders accurately to surpass customer expectations for online shopping experiences
  • Followed picking and packing specifications for each type of product
  • Retrieved and placed merchandise in trailers, pallet locations and pallet racks
  • Organized warehouse and work area for orderliness always
  • Built pallets correctly to minimize product damage in transportation and maximize trailer space.

Technical Support Specialist

Concentrix
01.2016 - 11.2018
  • Followed predefined procedures to evaluate, solve, and escalate product- related issues
  • Scheduled and executed system-wide software installations and upgrades
  • Gathered information from multiple sources to make technical decisions or suggestions
  • Escalated advanced customer issues to next-level support or managers to facilitate resolution
  • Drew from extensive programming experience to solve technical problems and provide step-by-step guidance
  • Evaluated functionality and performance of software and hardware recommending improvements and solutions
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  • Oriented staff to new equipment and systems, providing live demonstrations and answering questions
  • Communicated clearly asking informed questions and listening actively to provide targeted support for technical issues
  • Guided users through detailed hardware installations and technical fixes via phone call, email, and live chat.

Education

Associate's degree - Computer Software Engineering

University of Maryland Global Campus
2025

Skills

  • Top Skills
  • Customer Service Management
  • Analytical Skills
  • Time Management
  • Display Maintenance
  • Product Promotion

Timeline

Hardware Sales Associate

The Home Depot
06.2023 - Current

Technical Support Specialist

Vivint
10.2022 - 01.2024

FC Associate

Amazon
10.2018 - 08.2022

Technical Support Specialist

Concentrix
01.2016 - 11.2018

Associate's degree - Computer Software Engineering

University of Maryland Global Campus
LaTonya HolmesStudent