Summary
Overview
Work History
Education
Skills
Languages
References
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Timeline
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Eleonora Gómez

San Antonio

Summary

Professional banking specialist equipped to drive impactful results. Expertise in relationship management, client engagement, and financial advisory. Strong focus on team collaboration and adaptability to shifting priorities. Reliable in delivering strategic financial solutions and fostering client trust. Proficient in risk assessment, portfolio management, and compliance.

Overview

6
6
years of professional experience

Work History

Senior Relationship Banker

Truist Bank
07.2022 - Current


  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Increased cross-selling opportunities through identifying clients'' needs and recommending appropriate banking products.
  • Provided support during audits by ensuring accurate documentation was maintained for all client interactions.
  • Improved customer satisfaction by offering expedited service for loan and credit applications.
  • Engaged departments in customer satisfaction initiatives to uplift service ratings.

Construction Office Manager

SN Renovations
10.2019 - 02.2022
  • Managed office operations while scheduling appointments for department managers.
  • Streamlined office operations by implementing efficient document management and filing systems.
  • Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
  • Executive sales for cabinets and flooring merchandise.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Communicated with clients daily via emails and telephone
  • Managed accounting invoices and billings, balanced accounts and created financial reports.
  • Coached new hires on company processes while managing employees to achieve maximum production.

Education

High School Diploma -

Discovery High School
05.2019

Skills

  • Problem-solving
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Multitasking Abilities
  • Relationship building and management

Languages

English
Advanced
Spanish
Advanced

References

  • Tromel Brown - Current Branch Leader for Truist. Email: tromel.brown@truist.com
  • Oscar Lopez - Current Superintendent/Construction Manager for SN RENO. Email: Lpzosc71@gmail.com
  • Ricky Contreras - Former Operations Lead for SN RENO. Email: rickyc736@gmail.com

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Title: Relationship Banker

Timeline

Senior Relationship Banker

Truist Bank
07.2022 - Current

Construction Office Manager

SN Renovations
10.2019 - 02.2022

High School Diploma -

Discovery High School

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