Elerah Vaagbay
Clarksville,TN
Summary
Motivated and enthusiastic individual with experience in providing quality customer service and support. Strong communication skills, able to easily and quickly establish positive rapport with co-workers and customers alike. Familiar with HIPAA and knowledgeable in medical terminology.
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.
Overview
24
24
years of professional experience
Work History
Assistant Manager
Bingos Tax Services
Arizona
11.2001 - 03.2002
- Assisted in preparing tax returns and financial documents for clients.
- Streamlined data entry processes to enhance accuracy and efficiency.
- Collaborated with team members to ensure compliance with tax regulations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Front Desk Customer Service Representative
Crunch Gym
Clarksville, TN
11.2024 - Current
- Assisted members with inquiries, ensuring a positive customer experience.
- Managed front desk operations, including check-ins and membership renewals.
- Provided information on gym services, classes, and promotions to prospective members.
- Coordinated scheduling for personal training sessions and group classes efficiently.
- Handled member complaints promptly, enhancing overall satisfaction rates.
- Maintained cleanliness and organization of front desk area to promote professionalism.
- Trained new staff on customer service protocols and operational procedures effectively.
- Implemented feedback mechanisms to gather member input for continuous improvement initiatives.
- Supported sales initiatives by informing potential customers about available promotions or special rates when handling reservation inquiries.
- Consistently maintained an organized workspace at the front desk, contributing to a professional atmosphere in the hotel lobby area.
- Managed high call volume with professionalism, ensuring that all phone calls were answered quickly and accurately.
- Handled guest complaints with empathy and understanding, working towards satisfactory resolutions.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Maintained a welcoming environment for guests by consistently providing friendly and efficient service.
- Improved overall operational efficiency of the front desk through effective time management skills and multitasking abilities during peak hours.
Babysitting
Various private families
01.2006 - Current
Office Assistant
Red Cross
Fort Campbell, KY
07.2017 - 09.2021
- Answer calls, file documents, make appointments, customer service
- Managed scheduling and appointment coordination for diverse departments.
- Assisted in organizing community events and outreach programs effectively.
- Supported team members with administrative tasks to improve workflow efficiency.
Cashier/Sales Associate
Forever 21
Pooler, GA
11.2017 - 05.2018
- Help customers, dressing room help, cashier, sales
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawers and balanced registers daily.
- Provided exceptional customer service to enhance shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier/Stocker/Customer Service
HomeGoods
Pooler, GA
11.2017 - 03.2018
- Sales, customer service, handling cash, stocking
- Processed customer transactions efficiently and accurately to enhance service quality.
- Managed cash register operations, ensuring compliance with company policies.
Cashier/Customer Service
Target
Savannah, GA
11.2016 - 02.2017
- Handle cash, customer service
- Processed customer transactions efficiently using Point of Sale (POS) systems.
- Assisted customers with inquiries and product selection to enhance shopping experience.
Education
Psychology
Southern New Hampshire University
New Hampshire03-2026
Certificate - Medical Assistant
Medical Institute of Kentucky
Hopkinsville, KY10-2017
Skills
- Patient Care
- Babysitting
- Vital Signs
- Experience Administering Injections
- HIPAA
- Customer service (10 years)
- Fast learner
- Time management
- Attention to detail
- Team collaboration
Timeline
Front Desk Customer Service Representative
Crunch Gym
11.2024 - Current
Cashier/Sales Associate
Forever 21
11.2017 - 05.2018
Cashier/Stocker/Customer Service
HomeGoods
11.2017 - 03.2018
Office Assistant
Red Cross
07.2017 - 09.2021
Cashier/Customer Service
Target
11.2016 - 02.2017
Babysitting
Various private families
01.2006 - Current
Assistant Manager
Bingos Tax Services
11.2001 - 03.2002
Certificate - Medical Assistant
Medical Institute of Kentucky
Psychology
Southern New Hampshire University