Elesh Dhungana
Gaithersburg,MD
Summary
Dynamic professional with a strong background in customer service at Norman's Hallmark, excelling in communication and organization. Proven ability to enhance customer experiences and streamline operations. Proficient in Microsoft Office and multilingual, bringing a unique perspective to diverse environments. Committed to fostering positive relationships and supporting team success.
Overview
2
2
years of professional experience
Work History
Sales Associate/Cashier
Norman's Hallmark
08.2026 - Current
- Delivered exceptional customer service in high-volume retail settings, enhancing customer satisfaction.
- Guided customers in product selection and addressed inquiries, fostering informed purchasing decisions.
- Process customer purchases accurately using a point-of-sale system.
- Organized merchandise and restocked inventory to ensure optimal store presentation and product availability.
Teacher's Assistant
Chinese Language School
, MD
08.2025 - 06.2026
- Assisted lead teacher in delivering engaging Chinese language lessons.
- Supported students with language exercises and homework assignments.
- Supported teachers in delivering effective classroom instruction and enhancing student learning.
- Prepared classroom materials and resources for effective student learning.
- Prepared classroom materials and facilitated daily activities to create an engaging learning environment.
Office & Counseling Intern
Damascus High School
08.2024 - 06.2025
- Supported office and counseling staff by managing administrative tasks to enhance workflow.
- Organized documents to streamline access for students and faculty.
- Assisted students in exploring personal issues and academic challenges.
- Facilitated group counseling sessions to promote peer support and understanding.
- Developed educational materials on mental health awareness for student workshops.
Landscaping Worker
Self-employed
, MD
06.2025 - 08.2025
- Designed and maintained landscape layouts for residential properties.
- Executed residential landscaping and outdoor maintenance to enhance property aesthetics and functionality.
- Operated landscaping equipment including mowers, trimmers, and blowers.
- Assisted clients in selecting appropriate plants and materials for projects.
- Demonstrated reliability and teamwork to ensure project completion and client satisfaction.
Education
Bachelor of Science - Neuroscience (Behavioral & Cognitive Track)
University of Maryland, College Park
College Park, MD05-2030
High School Diploma -
Damascus High School
Damascus, MD05-2026
Skills
- Point-of-sale operation
- Customer service
- Retail Sales Techniques
- Attention to detail
- Organization
- Microsoft Office (Excel, Word, PowerPoint)
- Google Workspace
- Multilingual: Fluent in English; studied Chinese and Spanish extensively Speak Nepali fluently as well
Timeline
Sales Associate/Cashier
Norman's Hallmark
08.2026 - Current
Teacher's Assistant
Chinese Language School
08.2025 - 06.2026
Landscaping Worker
Self-employed
06.2025 - 08.2025
Office & Counseling Intern
Damascus High School
08.2024 - 06.2025
Bachelor of Science - Neuroscience (Behavioral & Cognitive Track)
University of Maryland, College Park
High School Diploma -
Damascus High School