Elesha Myles

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Displayed absolute discretion at handling confidential information.
• Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
• Documented and distributed meeting notes to identify, analyze, and improve workflows.
• Handled incoming mail, bills and invoices and completed appropriate actions.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Used cash registers and credit card machines to cash out customers.
• Collaborated with team members to consistently provide efficient service during peak hours.
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

(Temporary Position)

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Entered and processed patients' prescriptions into internal system.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

• Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
• Arrived at assigned areas on time, prepared, and ready to work.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.

• Assisted clients with activities of daily living, promoting independence and quality of life.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Assisted patients with self-administered medications.
• Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.