Elesia Lewis
Rensselaer,IN
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
Work History
Food Maker
Pizza King Indiana
Rensselaer, Indiana
10.2024 - Current
- Cleaned work areas, equipment, utensils and dishes after each shift.
- Prepared meals for customers according to specific recipes and dietary requirements.
- Maintained accurate records of waste generated from production processes.
- Communicated effectively with team members to ensure smooth operation of kitchen activities.
- Followed all health regulations when handling food items.
- Labeled containers with name of item and date prepared before storing them in refrigerator or freezer.
Board Member
Junior Achievement
Rensselaer , IN
03.2024 - Current
- Conducted regular board meetings and prepared meeting agendas.
- Provided guidance on ethical considerations related to business decisions or activities.
- Developed and implemented policies to ensure compliance with industry regulations.
- Engaged in public relations activities to promote company mission, vision, values, products, services, and brand image.
Client Relationship Representative
Alliance Bank
Rensselaer, Indiana
01.2022 - 12.2024
- Identified areas of improvement in the existing customer service process.
- Monitored customer accounts to detect any potential issues or discrepancies.
- Maintained up-to-date records of customer interactions in the CRM system.
- Analyzed sales trends to identify opportunities for growth within the organization.
- Collaborated with cross-functional teams on developing solutions for clients.
- Ensured that all customer complaints were addressed in an efficient manner.
- Assisted with onboarding new clients by providing support and guidance.
- Developed strategies to increase customer loyalty and retention rates.
- Provided technical assistance when needed to troubleshoot customer problems.
- Advised customers on product features, benefits, pricing, availability.
- Developed and maintained client relationships to ensure customer satisfaction.
- Built strong relationships with customers by providing excellent service.
- Coordinated with other departments to resolve complex customer queries quickly.
- Performed administrative tasks such as filing documents and updating databases.
Volunteer
Fraud Prevention Services
Rensselaer, IN
08.2024 - 10.2024
- Helped with prep, set up, and breakdown of community and public events.
- Adapted presentation style according to the needs of different audiences.
- Researched current trends in the field relevant to the topic being presented.
- Edited existing material for use in presentations.
- Conducted research to support presentation topics.
- Maintained records of all presentations given and feedback received.
- Monitored audience reactions during presentations and adjusted accordingly.
- Identified opportunities for improvement following each presentation.
Volunteer
Kids Farmers Market
Rensselaer, IN
07.2022 - 07.2024
- Provided guidance and support to fellow volunteers during their shifts.
- Organized and maintained records of volunteer hours and donations.
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to community members.
- Helped with prep, set up, and breakdown of community and public events.
Volunteer
Basketball Bank Shot Night
Rensselaer , IN
02.2022 - 02.2023
- Collaborated with other volunteers to create a positive work environment.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
- Helped with prep, set up, and breakdown of community and public events.
Waitress
Whistle Stop Restaurant
Monon, Indiana
09.2019 - 02.2022
- Performed basic math calculations when computing bills for customers' meals.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Organized take-out orders efficiently according to customer requests.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
- Prepared checks accurately and processed payments promptly.
- Bussed tables as needed during peak hours.
- Processed payments accurately using cash registers or POS systems.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Assisted in seating guests at tables or booths.
- Provided accurate change for cash transactions using a cash register system.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Assisted other wait staff members in times of heavy customer traffic.
- Answered questions about menu items, ingredients, and pricing.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Busser
Anglers Restaurant
Monticello , IN
05.2018 - 04.2019
- Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
- Inspected dining room furniture for cleanliness prior to seating guests.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
- Bussed and reset tables in an orderly fashion.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Adhered to sanitation guidelines when handling food and beverage items.
Cashier
The Viking
Monon
05.2017 - 08.2017
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Ensured compliance with all safety regulations within the store environment.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
North White Jr Sr High School
Monon, IN05-2021
Skills
- Sanitation practices
- Performance tracking
- Strong negotiation
- CRM software proficiency
- Schedule management
- Account updates
- Team building
- Inter-department collaboration
- Customer relations
- Training and mentoring
- Brand representation
- Product recommendations
- Professional phone voice
- Research and due diligence
- Account management
- Training programs
- Refunds processing
- Problem resolution
- Written communication
- Professional demeanor
- Continuous improvement
- Customer education
- Software navigation
- Organization and recordkeeping
- Customer data confidentiality
- Product knowledge
- Negotiation skills
- Problem-solving abilities
- Analytical thinking
- Verbal and written communication
- Communication skills
- Multi-line phone systems
- Resourcefulness
- Inbound call answering
- Client assessment
- Information gathering
- Cultural sensitivity
Timeline
Food Maker
Pizza King Indiana
10.2024 - Current
Volunteer
Fraud Prevention Services
08.2024 - 10.2024
Board Member
Junior Achievement
03.2024 - Current
Volunteer
Kids Farmers Market
07.2022 - 07.2024
Volunteer
Basketball Bank Shot Night
02.2022 - 02.2023
Client Relationship Representative
Alliance Bank
01.2022 - 12.2024
Waitress
Whistle Stop Restaurant
09.2019 - 02.2022
Busser
Anglers Restaurant
05.2018 - 04.2019
Cashier
The Viking
05.2017 - 08.2017
High School Diploma -
North White Jr Sr High School