Summary
Overview
Work History
Education
Skills
Timeline
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Elesia Taylor

Paola,KS

Summary

Dynamic professional with proven expertise in client services, data confidentiality and problem-solving, honed at Torrent Technologies. Recognized for operational efficiency and high daily transactions. A fast learner with exceptional time management and attention to detail, I excel in high-pressure environments while ensuring accuracy and quality in customer satisfaction.

Overview

38
38
years of professional experience

Work History

Assistant II Underwriting

Torrent Technologies
07.2018 - 04.2025
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Managed approximately 30 incoming calls and chats per day from clients, answering questions and process requests for endorsements or cancellation of policies.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures in adherence to the National Flood Insurance Program (NFIP) guidelines.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Responsible for maintaining Undocumented Cash transactions and was instrumental in sustaining Premium Suspense.
  • Was delegated special projects and urgent follow-up items in support of escalated inquiries from the FEMA Direct Branch or Office of the Insurance Advocate (OFIA) such as: reviewing aged suspense, completing call back requests, handling transactions, or, completing research/policy reviews and assisting the Claims Department with preliminary reporting appropriate.

Expeditor / Senior Customer Service Representative

Second Image National Inc.
08.2014 - 09.2017
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
  • Worked with supervisors and team members to ensure client orders were completed accurately and timely.
  • Improved delivery times by closely monitoring and prioritizing urgent orders.

Senior Customer Service Representative

Legal Photostat Services
01.2010 - 08.2014
  • Responsible for crating and sending status reports to assigned clients.
  • Enter client orders in DAS data base, ensuring that all orders were placed accurately and in a timely manner to meet client deadlines.
  • Promoted in 2012 to Team Lead, supervising 3 Junior Customer Service Representatives and 2 Assistance. Duties included overseeing each Representative and providing each with tools needed to manage their assigned clients efficiently and effectively.

Customer Service Representative

Copypage, Inc.
12.2008 - 01.2010
  • Responsible for providing client's with current and weekly status reports.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Coordinated with facilities to obtain current status on client orders and scheduled copy appointment.

Customer Service Representative

Compex Legal Services, Inc.
06.1987 - 12.2008
  • Began employment as receptionist, moved into Data Entry where I was responsible for accurately completing client orders into the AS400 system.
  • Promoted to Customer Services, I was responsible for providing clients with order status and providing weekly status reports.
  • Promoted to Customer Service Team Lead where I was responsible for 4 Junior Customer Service Representatives, ensuring their work load and daily reports were completed accurately and timely.

Education

High School Diploma -

University High School
Los Angeles
06-1983

Skills

  • Fast learner
  • Time management
  • Attention to detail
  • Verbal and written communication
  • Data confidentiality
  • Data entry
  • Problem-solving
  • Expert in Microsoft software
  • Approve DHS Background Check

Timeline

Assistant II Underwriting

Torrent Technologies
07.2018 - 04.2025

Expeditor / Senior Customer Service Representative

Second Image National Inc.
08.2014 - 09.2017

Senior Customer Service Representative

Legal Photostat Services
01.2010 - 08.2014

Customer Service Representative

Copypage, Inc.
12.2008 - 01.2010

Customer Service Representative

Compex Legal Services, Inc.
06.1987 - 12.2008

High School Diploma -

University High School

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