Summary
Overview
Work History
Education
Skills
Frameworks And Tools
References
Timeline
ResearchAssistant
Shital Patel

Shital Patel

Summary

Agile Coach with extensive experience at Paylocity, specializing in process optimization and continuous improvement. Successfully led the enterprise-wide implementation of Jellyfish, boosting productivity visibility. Skilled in engineering metrics and large group facilitation, driving strategic alignment and operational efficiency.

Overview

25
25
years of professional experience

Work History

Principal Agile Coach

Paylocity
09.2022 - Current
  • Set strategic direction for process excellence by identifying and addressing systemic inefficiencies.
  • Lead end-to-end optimization initiatives using process mining and modeling to accelerate value delivery.
  • Establish and govern process standards through clear documentation and scalable training frameworks.
  • Drive a culture of continuous improvement, aligning metrics, learning, and knowledge management with business goals.
  • Define and implement tooling strategies that enable scalable, efficient operations.
  • Coach engineering leaders to elevate organizational performance and strategic alignment.
  • Facilitate high-impact decision-making through structured, neutral guidance across teams.
  • Standardized JIRA usage across 80+ engineering teams, driving consistency and transparency in progress tracking/reporting.
  • Led enterprise-wide rollout of Jellyfish, enabling visibility into engineering productivity and delivery metrics.
  • Drove adoption of engineering metrics tools through targeted Jellyfish training sessions and enablement.
  • Developed and launched an Engineering Metrics knowledge base to embed data-driven continuous improvement practices.
  • Co-led the definition and implementation of the Product Development Lifecycle with UX and Product Ops, establishing a unified framework for discovery, planning, and execution.
  • Automated JIRA workflows and dashboards, reducing manual reporting and empowering leaders with real-time insights.

Senior Agile Coach

Paylocity
09.2015 - 09.2022
  • Rolled out self-paced agile training modules, increasing accessibility and adoption of agile practices.
  • Delivered hands-on Scrum and Kanban training, enhancing team agility and delivery consistency.
  • Authored and launched an Agile Playbook, standardizing core practices and routines across teams.
  • Created a team self-assessment model aligned to agile principles, enabling data-driven continuous improvement.
  • Led cross-team agile programs involving 18+ teams, demonstrating scalable program management practices.
  • Conducted value stream mapping to eliminate tool redundancy. Retired low-use tools and improved artifact utilization.
  • Led onboarding of 30+ hires in the Czech Republic, accelerating integration during international expansion.
  • Designed and facilitated cohort-based learning programs for associate product owners and emerging engineering leaders.
  • Partnered with HR to launch an internal coaching program, delivering Coach/Coachee training to foster leadership development.

Senior Agile Project Manager

Gogo Commercial Aviation
11.2011 - 09.2015
  • Migrated 4 cross-functional teams to Scrum within 3 months, accelerating delivery and improving team agility.
  • Established dual-track Scrum (Discovery & Delivery), enhancing collaboration between Product, UX, and Engineering.
  • Leveraged agile metrics (velocity, burndown, release trends) to drive transparency and continuous improvement.
  • Introduced story mapping and impact mapping, increasing sprint-ready backlog items and improving planning efficiency.
  • Implemented Release Trains, aligning delivery to business milestones and improving release predictability.
  • Served as a key Enablement team leader, removing organizational blockers and advancing agile culture.
  • Defined a Portfolio Program Management process, enabling strategic alignment across teams and leadership levels.

Manager, IT PMO

TravelClick
08.2009 - 11.2011
  • Directed multi-project coordination across 3 business verticals, ensuring alignment with strategic objectives.
  • Led cross-vertical release planning and dependency management, maintaining delivery continuity and scope clarity.
  • Presented executive-ready project summaries and decision packages, enabling timely approvals and risk mitigation.
  • Maintained a high-level portfolio dashboard, providing real-time visibility into project health and priorities.
  • Managed and mentored a global team of 3 project managers, fostering high performance and collaboration.
  • Coached technical teams, strengthening delivery capabilities and agile maturity.
  • Built strong stakeholder relationships, enhancing trust and communication across internal and external partners.
  • Led internal crisis communications during a prolonged production incident, ensuring transparency and stability.

IT Project Manager

TravelClick
03.2008 - 08.2009
  • Led end-to-end delivery of complex technology programs, including third-party integrations, mobile booking engines, data center migrations, and enterprise systems (Quote-to-Cash, BI, Data Management).
  • Defined scope, goals, and resource plans, ensuring alignment with business objectives and delivery timelines.
  • Directed cross-functional teams across onshore and offshore locations, ensuring seamless execution and communication.
  • Partnered with business stakeholders to define and validate UAT criteria, ensuring solution readiness.
  • Established centralized project documentation via wikis and standardized SDLC processes to improve visibility and consistency.

Senior IT Business Analyst, Call Center Technologies (CCT)

AT&T (SBC)
Hoffman Estates
11.2005 - 03.2008

IT Developer, Network Software Solutions (NSS)

AT&T (SBC)
Hoffman Estates
07.2000 - 10.2005

Education

MS - Computer Science

Illinois Institute of Technology
Chicago, IL
01.2000

Skills

  • Agile frameworks and practices
  • Engineering metrics
  • Large group facilitation
  • Coaching for individuals and teams
  • Training design and delivery
  • Process modeling and optimization
  • Knowledge management
  • Change management
  • Program management

Frameworks And Tools

  • Scrum
  • Dual Track Scrum
  • Kanban
  • XP
  • Large Scale Scrum
  • Scaled Agile Framework
  • GitLab Remote Teams and TeamOps
  • JIRA
  • Confluence
  • Advanced Roadmaps
  • Mural
  • ProductBoard
  • Microsoft Office Products
  • SPACE
  • DevEx
  • DORA
  • DX Core 4
  • AI Impact Metrics

References

References available upon request.

Timeline

Principal Agile Coach

Paylocity
09.2022 - Current

Senior Agile Coach

Paylocity
09.2015 - 09.2022

Senior Agile Project Manager

Gogo Commercial Aviation
11.2011 - 09.2015

Manager, IT PMO

TravelClick
08.2009 - 11.2011

IT Project Manager

TravelClick
03.2008 - 08.2009

Senior IT Business Analyst, Call Center Technologies (CCT)

AT&T (SBC)
11.2005 - 03.2008

IT Developer, Network Software Solutions (NSS)

AT&T (SBC)
07.2000 - 10.2005

MS - Computer Science

Illinois Institute of Technology

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