Elexes Glover
Akron,OH
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
10
10
years of professional experience
Work History
Fulfillment Problem Solver
Amazon
Akron, OH
06.2019 - Current
- Identified and resolved customer issues related to order fulfillment.
- Investigated and analyzed data from multiple sources to identify trends and root causes of problems.
- Developed processes, procedures, and strategies for problem resolution and prevention.
- Monitored the progress of orders throughout the entire fulfillment process.
- Utilized customer feedback to improve customer service experience.
- Performed regular audits on inventory levels in order to prevent stockouts or overstocks.
Customer Service Representative
Acme Fresh Market
Akron, OH
06.2014 - 06.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Kenmore High School
Akron, OH06-2015
Some College (No Degree) - Business Management
University of Akron
Akron, OHSkills
- Cross-Functional Teamwork
- Product Packaging
- Quality Control
- Product Inspections
- Shipment Preparation
- Warehouse Safety
- Call Management
- Inbound and Outbound Calling
- Product Knowledge
- Adaptive team player
- Prioritization
- Team Development
- Call Center Operations
- Conflict Resolution
- Follow-up skills
- Conflict Mediation
- Dispute Resolution
- Problem Resolution
- Minute Taking
- Credit card payment processing
- Positive and professional
- Customer Relations
- Active Listening
- Professional telephone demeanor
Timeline
Fulfillment Problem Solver
Amazon
06.2019 - Current
Customer Service Representative
Acme Fresh Market
06.2014 - 06.2024
High School Diploma -
Kenmore High School
Some College (No Degree) - Business Management
University of Akron
Similar Profiles
Jason DessaintJason Dessaint
L6 Store Manager at AmazonL6 Store Manager at Amazon
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon
Nicholas JimenezNicholas Jimenez
Environmental Health and Safety at AmazonEnvironmental Health and Safety at Amazon
Filippo CervettoFilippo Cervetto
Retail Vendor Manager at AmazonRetail Vendor Manager at Amazon
Jakyha BurdetteJakyha Burdette
Shipping and packing manager at Rich IndustryShipping and packing manager at Rich Industry