Joymar Ghigliotty Rivera
St. Cloud,FL
Summary
Proven problem-solver and effective communicator, I excelled at Amazon by streamlining fulfillment processes, enhancing team productivity by over 30%, and ensuring top-notch customer service. Skilled in Microsoft Office and adept at fostering teamwork, my approach significantly improved order accuracy and warehouse safety, demonstrating a strong ability to meet and exceed operational goals. I am excellent at retaining everything my superiors tell me and not leaving work without first achieving the objective. Every day I try harder to continue improving. My priority will always be the focus of the company to which I belong.
Overview
6
6
years of professional experience
Work History
Fulfillment Problem Solver
Amazon
Orlando, FL
10.2021 - Current
- Troubleshot complex issues involving customer orders or internal systems/processes effectively mitigating potential negative impacts on customer satisfaction.
- Reduced fulfillment delays by proactively addressing inventory issues and coordinating with suppliers.
- Maintained strict quality control standards, ensuring accurate shipments and reducing returns due to errors.
- Ensured compliance with all company policies and regulatory guidelines governing the handling of products throughout the fulfillment process.
- Implemented time-saving strategies that resulted in expedited order processing without sacrificing accuracy.
- Served as a reliable resource for team members, sharing knowledge and best practices to foster a positive work environment and encourage ongoing professional development.
- Developed strong relationships with key partners, facilitating effective communication and problem resolution.
- Streamlined warehouse processes for faster order fulfillment and improved customer satisfaction.
- Enhanced team productivity by providing on-the-job training to coworkers, resulting in reduced errors.
- Increased order accuracy by identifying and resolving discrepancies in customer orders.
- Followed procedures at all times for personal and team safety.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
- Drove customer satisfaction by successfully completing all returns quickly.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Printing Books
Amazon
Orlando, FL
09.2023 - 03.2024
- Maintained safe working environment, adhering to all applicable safety regulations and procedures.
- Supported sales team in securing new business by providing technical expertise during customer consultations.
- Achieved faster turnaround times through effective coordination with scheduling and production teams.
- Streamlined inventory management, maintaining adequate supplies of ink, paper, and other essential materials.
- Optimized printing processes with the implementation of efficient workflow strategies.
- Performed quality control checks on finished products prior to packaging, ensuring adherence to established specifications.
- Minimized waste by monitoring equipment performance closely, adjusting settings as necessary for optimal results.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Trimmed book edges using cutting machines and hand cutters.
- Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery.
- Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications.
- Stayed up-to-date on modern bindery techniques to meet market demands and increase quality output.
- Stitched and glued endpapers and bindings to secure final products.
Packer Associate
Amazon
Orlando, FL
05.2020 - 09.2023
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
- Collaborated with team members to ensure timely completion of daily packing tasks.
- Maintained clean and safe work environment, adhering to company safety regulations and policies.
- Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
- Operated various types of equipment, including pallet jacks and hand trucks, to move items efficiently around the warehouse.
- Selected appropriate packaging materials based on product specifications, ensuring optimal protection during transit.
- Contributed to warehouse organization by keeping packing area tidy and free from clutter.
- Communicated effectively with supervisors regarding any issues or concerns related to the packing process.
- Improved packing efficiency by implementing organized workflows and clearly labeled storage areas.
- Liaised with other departments such as shipping or receiving when necessary to ensure seamless coordination throughout the entire supply chain.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Completed daily orders with expert picking and packing of shipments.
- Utilized totes, jacks and forklifts to safely load and unload materials and heavy items to and from trucks.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Assembled boxes, cartons and containers to package items.
- Placed items into bags, boxes or other containers.
- Sorted and stacked finished items.
- Loaded and unloaded items from production line.
- Utilized adhesive labels and other materials to package items.
- Inspected items for defects and damage.
- Labeled containers, container tags or products.
- Re-packaged damaged or incorrectly packaged items.
- Cleaned and maintained production area and equipment.
- Sealed containers and packages with glue, tape or other materials.
- Packaged fragile items with cushioning material.
- Loaded items onto conveyor belts and pallets.
- Counted items to verify accuracy of orders.
- Monitored packaging machinery to make needed adjustments.
Stower
Amazon
Orlando, FL
11.2018 - 05.2020
- Inspected items for any damages and reported discrepancies to supervisor.
- Maintained clean and organized workspaces to uphold safety standards.
- Increased efficiency in stowing processes by implementing better organization and time management techniques.
- Safely stacked items to maximize space within acceptable safety limits.
- Utilized scanning equipment to quickly locate and identify items and stock locations.
- Used hand trucks and pallet jacks to safely move items to designated areas.
- Complied with safety regulations and protocols to reduce risks and safeguard teams.
- Separated damaged items from functional ones before placing on shelves.
- Ensured proper handling of fragile or sensitive materials, reducing potential damage or loss during stowing processes.
- Expedited the stowing process for high-priority shipments, ensuring timely delivery to customers.
- Reduced errors in stowed items through meticulous attention to detail and adherence to company guidelines.
- Improved team productivity with effective communication, collaboration, and problem-solving skills.
- Effectively managed multiple tasks concurrently within fast-paced warehouse environments without sacrificing accuracy or efficiency.
- Enhanced workplace safety by maintaining a clean and organized work environment, minimizing accidents and injuries.
- Coordinated with team members to receive shipments and store in proper locations.
- Collaborated with other departments to optimize production workflows.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Maintained organized work area by cleaning and removing hazards.
- Made sure that products were produced on time and are of good quality.
Education
Vocational - Horticulture
Bernardino Cordero Bernard Professional School
Ponce, PRSome College - Health Sciences
Valencia College
Kissimmee, FLCertified - Phlebotomy
Professional Academy-Health
Kissimmee, FL12.2021
High School Diploma -
Lake Nona High School
Orlando, FL05.2018
Skills
- Active listening
- Cross-Functional Teamwork
- Willing to Learn
- Teamwork and Collaboration
- Customer Service
- Punctual and Reliable
- Warehouse Safety
- Friendly and Courteous
- Excellent Communication
- Material Handling
- Product Packaging
- Fulfillment Processing
- Sorting and Organizing
- Pallet jack proficiency
- Issue Resolution
- Palletizing
- Correct labeling
- Shipment Preparation
- Merchandise Inspections
- Loss Prevention
- Problem-Solving
- Critical Thinking
- Package labeling
- Basic Mathematics
- Damage Identification and Reporting
- Box and Container Packing
- Shipment Inspection
- Work Prioritization
- Safety Regulations Adherence
- Clear Communication
- Microsoft Office
- Work Order Following
- Quality Assurance
- Basic Repairs
- Workflow Planning
- Shipping and receiving
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Printing Books
Amazon
09.2023 - 03.2024
Fulfillment Problem Solver
Amazon
10.2021 - Current
Packer Associate
Amazon
05.2020 - 09.2023
Stower
Amazon
11.2018 - 05.2020
Vocational - Horticulture
Bernardino Cordero Bernard Professional School
Some College - Health Sciences
Valencia College
Certified - Phlebotomy
Professional Academy-Health
High School Diploma -
Lake Nona High School