Shihabul Borson
Linden,NJ
Summary
Highly knowledgeable Entry Level Automotive Technician major student in Universal Technical Institute, with an excellent understanding of automotive repair procedures. Skilled in troubleshooting various automotive problems and looking to utilize the experience of working in a fast-paced environment to master teamwork and build a career on automotive industry.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fulfillment Problem Solver
Amazon
Avenel, NJ
01.2022 - Current
- Identify, investigate and correct shipment errors through the use of kick out, Optimized Inbound Problem Solve, and putty tools to ensure that customers receive their refunds within given time period.
- Drove customer satisfaction by successfully completing all returns in timely manner from receipt in fulfillment department.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Maintained compliance with company safety policies and called violations to attention of management.
- Operated pallet jacks, forklifts and other heavy equipment to transport merchandise throughout facility.
Assistant Manager
Popeyes® Louisana Kitchen
Linden, NJ
08.2019 - 01.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Managed over 50 customer calls per day.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
Cashier
Popeyes® Louisana Kitchen
Linden, New Jersey
11.2016 - 08.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Lifted up to 75lbs pounds at once and used forklift to move heavier loads.
Education
Associate Degree in Automotive Technology - Automotive Technology II
Universal Technical Institute of Bloomfield
Bloomfield, NJ10.2021
Skills
- Problem Solving
- Strong Attention to Detail
- Forklift Operation
- Data Entry
- Safety Procedures
- Recordkeeping and Documentation
- Productivity and Time Management
- Reliable and Responsible
- Critical Thinking
- Adaptable and Flexible
- Heavy Lifting
- Active Listening
Accomplishments
Student of the Course
Merit Honor Roll
Directors Honor's List
Certification
Automotive Technology II
Timeline
Fulfillment Problem Solver
Amazon
01.2022 - Current
Assistant Manager
Popeyes® Louisana Kitchen
08.2019 - 01.2022
Cashier
Popeyes® Louisana Kitchen
11.2016 - 08.2019
Associate Degree in Automotive Technology - Automotive Technology II
Universal Technical Institute of Bloomfield