Elexia Neroes
Euless,TX
Summary
Experienced customer service representative with over 5 years of expertise in effectively resolving complex customer inquiries. Dedicated to building strong customer relationships, driving brand loyalty, and enhancing overall customer engagement. Energetic and passionate about delivering exceptional service and ensuring customer satisfaction. Committed to providing personalized solutions and exceeding expectations to meet the needs of diverse clientele.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Safety Attendant
Medical City Of Dallas
10.2022 - Current
- Provided paperwork and recorded data related to patient needs
- Monitoring vital signs or EKG signals and patient condition
- Keeping patient rooms tidy and sanitize rooms
- Assist nursing staff in administering basic treatments
- Check patient blood sugars before rest, using an Accucheck device
Online Chat Representative
Thrive365
06.2022 - 09.2024
- Navigated complex issues with patience, using problem-solving skills to find the best possible solution for each inquiry.
- Managed multiple chats concurrently, ensuring timely responses while maintaining quality standards.
- Identified opportunities for upselling or cross-selling during customer interactions, promoting additional product offerings when appropriate based on client needs.
- Contributed to a positive work environment by actively participating in team meetings and collaborating on group projects.
- Implemented feedback from supervisors to continuously improve chat support skills and performance levels.
Customer Service Representative
The Offices Of Credit Management
09.2020 - 01.2022
- Negotiated settlements or monthly payment allowances within specific client guidelines
- Negotiate payment arrangements on past due accounts as well as plans to ensure payments are made
- Answering consumer questions regarding their account status
- Arrange for debt repayment or establish repayment schedules, based on consumer’s financial situation
- Performed first party collections by making at least 70 calls per day on an automated dialer
- Negotiated settlements or monthly payment allowances within specific client guidelines
- Used Microsoft software for input of paid accounts to send out paid in full letters
Fulfillment Associate
Walmart
11.2017 - 03.2019
- Performed all work in accordance with established safety procedures
- Resolved routine problems; refers complex issues to higher levels (lead or supervisor/manager)
- Worked under minimal supervision
- Processed of orders and shipments according to company policies and procedures
- Duties and tasks are frequently routine
- Resolves most questions and problems and refers only the most complex issues to higher levels
Cashier
KFC
05.2015 - 11.2017
- Courteously greeted customers and assisted with purchases
- Operated cash register, received and dispensed correct change to customers
- Quickly and accurately processed meal orders while developing rapport with customers
- Resolved customer needs using professionalism and sensitivity
Education
Some College - Nursing
Mountain View College
Dallas, TX01.2025
High School Diploma -
Cedar Hill High School
Cedar Hill, TX05.2018
Skills
- Teamwork
- Problem-solving skills
- Customer service
- Enthusiastic Attitude
- Time management
- Ability to multi-task
- Attention to detail
- Adaptability
- Inbound and outbound handling
- Data entry
- Call center experience
- Computer proficiency
Certification
CPR Certified
- Basic Life Support (BLS) Certification - American Heart Association
Timeline
Patient Safety Attendant
Medical City Of Dallas
10.2022 - Current
Online Chat Representative
Thrive365
06.2022 - 09.2024
Customer Service Representative
The Offices Of Credit Management
09.2020 - 01.2022
Fulfillment Associate
Walmart
11.2017 - 03.2019
Cashier
KFC
05.2015 - 11.2017
High School Diploma -
Cedar Hill High School
Some College - Nursing
Mountain View College
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