Elexis Dorsey
Richmond,United States
Summary
Patient Access Representative with experience in high-volume hospital settings. Skilled in patient registration, insurance verification and payment collection. Recognized for maintaining accurate EMR documentation and facilitating efficient patient flow across departments. Committed to fostering a positive atmosphere and delivering exceptional customer service to patients and healthcare providers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Access Representative II
Memorial Herman Sugarland
Houston, TX
10.2024 - Current
- Accurately collect and verify patient demographic, insurance, and financial information.
- Verify insurance eligibility, benefits, and required authorizations prior to services.
- Process co-pays and payments while explaining financial obligations clearly.
- Resolve patient account discrepancies and coordinate with billing departments.
Security Officer I
Memorial Herman Memorial City Hospital
Houston, TX
06.2021 - 10.2024
- Monitored hospital premises to ensure safety and security of patients, staff, and visitors.
- Responded promptly to incidents, providing assistance and de-escalation as needed.
- Enforced hospital policies and safety procedures.
- Assisted patients and visitors, improving overall patient experience.
Shift Lead
Walgreens
Houston, TX
03.2019 - 02.2023
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and operational efficiency.
- Managed inventory, including medication-related products.
- Handled customer concerns with professionalism and efficiency.
Front Desk Receptionist
Wilson Air Center
Houston, TX
01.2018 - 02.2019
- Managed scheduling, reservations, and client communications.
- Processed invoices and handled customer inquiries.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated communication between pilots and team members to enhance service delivery.
Supply Specialist
US Army
San Marcos, TX
02.2014 - 04.2018
- Managed inventory and logistics with a focus on accuracy and accountability.
- Maintained detailed records of supplies and transactions.
- Coordinated shipments and ensured compliance with procedures.
- Maintained audit trails to adhere to performance requirements.
Education
Bachelor's degree - Business Administration (Finance)
Southern New Hampshire University
New Hampshire, OH05-2029
Diploma - Sterile Processing
Ashworth College
Norcross, GA12-2023
Skills
- Billing & Payment Processing
- Epic EMR
- Customer service
- Insurance Verification Systems
- Electronic Medical Records (Epic)
- Medical Billing Processes
- Administrative & Clerical Support
- Patient Registration & Intake
- Sterile Processing Knowledge
- Patient registration
- HIPAA compliance
- Safety and security regulations
Affiliations
- Branch: US Army
- Service Country: United States
- Rank: E-3
- February 2014 to April 2018
Certification
- BLS Certification
- IAHSS
Timeline
Patient Access Representative II
Memorial Herman Sugarland
10.2024 - Current
Security Officer I
Memorial Herman Memorial City Hospital
06.2021 - 10.2024
Shift Lead
Walgreens
03.2019 - 02.2023
Front Desk Receptionist
Wilson Air Center
01.2018 - 02.2019
Supply Specialist
US Army
02.2014 - 04.2018
Bachelor's degree - Business Administration (Finance)
Southern New Hampshire University
Diploma - Sterile Processing
Ashworth College