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Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Elexis Franklin
Open To Work

Elexis Franklin

Clinical Research Proffesional
Atlanta,GA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Quality Control CoordinatorRecruitment SupervisorCall Center SupervisorAdministrative AssistantAssistant Store Manger (Internship)

Work Type

Part TimeFull Time

Location Preference

On-SiteRemoteHybrid
Location: Atlanta, GA, US
Open to relocation: No

Salary Range

$28/hr - $45/hr

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefits401k matchPaid time off4-day work week

Summary

I am a Clinical Research Professional with over 3 years of experience ensuring data integrity, regulatory compliance, and operational excellence in clinical trials. My expertise spans source document verification, electronic data capture (EDC) systems, and quality control processes aligned with ICH-GCP and FDA guidelines.

I am passionate about advancing research and improving patient outcomes through meticulous data management and collaborative team support. My background includes optimizing workflows, supporting timely database locks, and training staff to maintain high standards of compliance and accuracy.

Certified in GCP and CITI, I bring a strong foundation in clinical operations and a results-driven approach to supporting complex psychiatric and surgical trials.

Core Strengths:

✔ Clinical Data Management & Quality Control

✔ Regulatory Compliance (ICH-GCP, FDA)

✔ EDC Systems & CTMS Platforms

✔ Patient Recruitment & Retention Strategies

✔ Staff Training & Process Optimization

Overview

10
10
years of professional experience

Work History

Quality Control Coordinator

CenExel Clinical Research ACMR
Atlanta, GA
05.2023 - Current
  • Conduct comprehensive source document verification for psychiatric inpatient/outpatient and surgical trial visits to ensure protocol compliance.
  • Review and validate complex clinical assessments, procedure documentation, and adverse event reporting for accuracy and completeness.
  • Identify and resolve data discrepancies through query management and collaboration with clinical teams.
  • Maintain audit readiness by ensuring all visit reviews meet regulatory standards (ICH-GCP, FDA guidelines).
  • Perform electronic data capture (EDC) review and reconciliation to ensure alignment between source documents and eCRF entries.
  • Monitor and validate data integrity across multiple systems, including EDC and CTMS platforms.
  • Assist in data cleaning and query resolution to support timely database lock and regulatory submissions.
  • Generate and analyze quality metrics and error trends, recommending process improvements to reduce deviations.
  • Act as a liaison between clinical operations, data management, and regulatory teams to ensure seamless data flow and compliance.
  • Provide training and guidance to new staff on QC and EDC processes, SOPs, and protocol interpretation.
  • Support audit and inspection preparation, including documentation review and compliance verification.
  • Reviewed and managed daily clinical trial visits ranging from 10-40 visits a day.

Recruitment Supervisor

CenExel Clinical Research ACMR
Atlanta, GA
05.2022 - 05.2023
  • Increased screening volume by proactively managing weekly schedules, contributing to consistent quota achievement.
  • Reduced screen failures by verifying protocol criteria with cross-functional teams, improving recruitment quality.
  • Boosted patient retention by conducting SAFER reminder calls and providing after-hours support, decreasing missed appointments.
  • Enhanced patient satisfaction through personalized follow-up and flexible communication strategies.
  • Identified recruitment risks through detailed protocol reviews, leading to improved planning and reduced operational disruptions.
  • Communicated protocol challenges to stakeholders, facilitating smoother recruitment workflows.
  • Streamlined scheduling logistics across raters, directors, and coordinators, minimizing conflicts and ensuring operational efficiency.
  • Supported urgent recruitment needs by working extended hours, demonstrating adaptability and team commitment.
  • Cross-trained in phone and face-to-face recruitment modalities, providing flexible coverage and maintaining continuity across channels.
  • Proposed expanded responsibilities including sponsor meeting participation and recruitment call leadership to enhance strategic alignment.
  • Initiated data-driven recruitment analysis to identify trends and present actionable insights to leadership.
  • Mentored new recruitment staff, sharing best practices and fostering high performance.
  • Spearheaded process improvements to eliminate workflow bottlenecks and optimize recruitment outcomes.
  • Conducted phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes.
  • Conducted quality assurance reviews of 5–10 incoming calls per call center agent, providing targeted coaching to improve customer satisfaction and protocol adherence.

Call Center Supervisor

Verizon
Atlanta, GA
09.2019 - 05.2022
  • Resolved complex billing issues with empathy and accuracy, ensuring high customer satisfaction and first-call resolution.
  • Troubleshot device-related concerns across multiple platforms, guiding customers through technical solutions and escalating when necessary.
  • Filed insurance claims for damaged or lost devices, streamlining the process and minimizing customer wait times.
  • Set up new services and made account adjustments, including plan upgrades, feature activations, and service transfers.
  • Processed payments securely and efficiently, maintaining compliance with financial protocols and reducing transaction errors.
  • Supervised 10+ employees per shift, overseeing performance, adherence to KPIs, and real-time coaching to improve call quality.
  • Delivered product knowledge across all Verizon service lines, helping customers make informed decisions and increasing upsell opportunities.
  • Conducted regular call audits and one-on-one coaching sessions to improve agent performance, reduce call escalations, and boost customer satisfaction scores.
  • Led onboarding and training for new hires, ensuring they were equipped with product knowledge, system proficiency, and customer service best practices.
  • Coordinated shift schedules, break rotations, and staffing adjustments to maintain optimal coverage and reduce wait times.
  • Acted as point of escalation for high-stakes customer issues, resolving concerns diplomatically and preserving brand loyalty.
  • Identified workflow inefficiencies and collaborated with management to implement process changes that improved call handling time and reduced repeat calls.
  • Generated daily and weekly performance reports, tracking metrics such as average handle time, customer satisfaction, and resolution rates to inform team strategy.
  • Partnered with technical support, billing, and sales departments to ensure seamless customer experiences and resolve multi-layered issues.

Administrative Assistant

Optima Healthcare Solutions Inc.
Atlanta, GA
09.2018 - 10.2019
  • Reviewed and processed medical documentation with precision, ensuring accurate integration into patient records and compliance with HIPAA standards.
  • Maintained and updated business files, improving accessibility and supporting cross-departmental collaboration.
  • Composed and formatted reports, letters, and internal communications, maintaining professional standards and brand consistency.
  • Managed incoming mail and correspondence, distributing to appropriate personnel and responding to routine inquiries.
  • Answered and redirected phone calls and emails, serving as a first point of contact and maintaining a high level of professionalism.
  • Issued invoices and tracked outstanding balances, supporting the billing department and contributing to timely revenue collection.
  • Monitored office supply inventory and coordinated with vendors to replenish stock, ensuring uninterrupted office operations.
  • Scheduled appointments, coordinated meetings, and prepared agendas and materials for internal and external stakeholders.
  • Identified inefficiencies in document handling and filing systems, recommending improvements that reduced retrieval time and improved accuracy.
  • Managed sensitive patient and business information with discretion, ensuring compliance with healthcare privacy regulations.
  • Liaised with external vendors for office maintenance, supply orders, and service contracts, contributing to a well-functioning workplace.
  • Provided administrative support to clinical staff, including organizing patient documentation, coordinating referrals, and assisting with scheduling.
  • Assisted in onboarding new administrative staff by providing training on internal systems, documentation protocols, and office procedures.
  • Conducted periodic audits of patient files and business records to ensure completeness, accuracy, and regulatory compliance.

Assistant Store Manger (Internship)

Oberweis Ice Cream and Dairy Store
Chicago, IL
09.2016 - 09.2018
  • Supported daily store operations in a high‑volume retail food environment, ensuring exceptional customer service and brand standards were consistently met
  • Supervised, coached, and motivated team members to drive performance, accountability, and a positive workplace culture
  • Assisted with hiring, onboarding, training, and scheduling staff to ensure optimal coverage and productivity
  • Oversaw cash handling procedures, register reconciliation, and daily financial reports to maintain accuracy and loss prevention
  • Managed inventory levels, product rotations, and deliveries to minimize shrinkage and ensure product freshness
  • Resolved customer concerns professionally, turning issues into loyalty‑building experiences
  • Collaborated with Store Manager to execute sales goals, promotions, and operational initiatives
  • Ensured compliance with food safety, sanitation, and company policies at all times
  • Stepped into Store Manager responsibilities as needed to maintain seamless operations
  • Led teams of 15+ employees in a fast‑paced retail environment, maintaining high customer satisfaction scores
  • Improved operational efficiency by supporting scheduling, inventory control, and staff training
  • Reduced errors and improved cash handling accuracy through consistent oversight and policy adherence
  • Supported daily store operations in a high‑volume retail food environment, ensuring exceptional customer service and brand standards were consistently met
  • •Implemented strategies based on management and organizational psychology to optimize team dynamics and operational efficiency in retail leadership roles.

Education

BBA - Business Administration/ Psychology

Clark Atlanta University
Atlanta, GA
12-2018

Skills

  • Digital marketing
  • Cross-Functional Leadership
  • Customer relationship management (CRM)
  • Call center experience
  • Relationship building
  • Conflict Resolution
  • Payment processing
  • Scheduling
  • Team development
  • Microsoft Office Suite
  • Operations Management
  • Talent acquisition
  • Multi‑Protocol Oversight
  • Quality management systems
  • Auditing techniques

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Quality Control Coordinator

CenExel Clinical Research ACMR
05.2023 - Current

Recruitment Supervisor

CenExel Clinical Research ACMR
05.2022 - 05.2023

Call Center Supervisor

Verizon
09.2019 - 05.2022

Administrative Assistant

Optima Healthcare Solutions Inc.
09.2018 - 10.2019

Assistant Store Manger (Internship)

Oberweis Ice Cream and Dairy Store
09.2016 - 09.2018

BBA - Business Administration/ Psychology

Clark Atlanta University

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