Elexius Robinson
Garland,Tx
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Dispute Analyst
Genpact
09.2020 - Current
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Analyzed, researched and resolved payment claims within required timeframes.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issues.
Teacher
OakHill Day School
08.2019 - 01.2023
- Met with parents and guardians to discuss student progress and increase participation for comprehensive and long-term student success.
- Employed broad range of instructional techniques to retain students' interest and maximize learning.
- Identified early signs of emotional, developmental and health delays or problems in students and followed up with parents.
- Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability.
Teacher
Oak Brook School
02.2017 - 08.2019
- Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
- Selected and implemented interesting and interactive learning media to increase student understanding of course materials.
- Improved students' reading levels through guided reading groups and whole group instruction.
Patient Transport
Crothall
11.2014 - 09.2017
- Picked up requested orders to move equipment and supplies to assigned treatment areas.
- Provided patient transport using various equipment and adhered to safety protocols.
- Maintained all schedules by delivering patients safely and on time to procedure rooms.
- Moved patients in and out of vehicles and lifted on and off beds.
Customer Service Representative
AGEISSInc
07.2013 - 11.2014
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education
High School Diploma -
Garland High School
Garland, TXSome College (No Degree) - Business Administration And Management
El Centro College
Dallas, TXSkills
- Data evaluation
- Quality control
- Transportation solution development
- Customer relations
- Technologically savvy
- Data entry experience
- Administrative support
Timeline
Dispute Analyst
Genpact
09.2020 - Current
Teacher
OakHill Day School
08.2019 - 01.2023
Teacher
Oak Brook School
02.2017 - 08.2019
Patient Transport
Crothall
11.2014 - 09.2017
Customer Service Representative
AGEISSInc
07.2013 - 11.2014
Some College (No Degree) - Business Administration And Management
El Centro College
High School Diploma -
Garland High School
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