Elexius Sam
Ellijay,GA
Summary
I'm a natural leader due to my eagerness to put in the work that others don't. Through experience I have gained excellent interpersonal and communication skills. Highly skilled in customer service with valuable experience as a waiter, and personal trainer adept at managing high-volume environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the businesses reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Lead Server
Ellijay Woodfired Pizza
Ellijay, GA
04.2024 - Current
- Represented the restaurant at two food conventions, showcasing professionalism and strengthening the establishment’s industry presence.
- Played a key role in redesigning the restaurant's drink menu and developing seasonal drink specials, showcasing creativity and expertise in cocktail trends.
- Consistently exceeded sales goals through effective menu upselling and personalized guest recommendations.
- Cultivated a welcoming dining experience with a positive, team-oriented attitude, earning guest and management recognition.
- Acted as a leader during shifts, stepping into additional roles as needed to ensure smooth restaurant operations and a collaborative work environment.
- Mentored and trained new staff members, fostering an efficient team environment.
Waitress
Ellijay Woodfired Pizza
Ellijay, GA
04.2023 - 04.2024
- Provided exceptional service to guests, ensuring a positive and memorable dining experience.
- Upsold menu items effectively, contributing to increased sales and guest satisfaction.
- Assisted in maintaining a clean and organized dining area, ensuring a seamless and inviting atmosphere.
- Supported team members during busy shifts, demonstrating reliability and strong collaboration skills.
- Built rapport with guests through a friendly and attentive demeanor, fostering repeat business.
Marketing Customer Service Manager
Thoro Marketing
Jacksonville, FL
12.2021 - 03.2023
- Reach out to potential clients and give them free tips on how to improve their digital marketing
- Lead a team to improve customer experience
- Oversee the development of new products and services we offer clients
Senior Trainer
Instinct Fitness
Atlanta, GA
05.2019 - 05.2022
- Held one-on-one consultations to sell training programs
- Worked with clients to create fitness plans and long-term goals
- Help start social media pages and create content
- Honed my skills to work with all types of people and personalities
Sales & Shift Leader
Savi Provisions
Atlanta, GA
02.2019 - 01.2022
- Worked the floor to sell and provide information on current products and special releases
- Received and inspected product deliveries
- Trained co-workers to become more hands and helpful to customers
- Open and close the store, including handling of registers
Cashier & Server
Wings 101
Norcross, GA
06.2018 - 07.2019
- Trained new hires in proper store etiquette
- Awarded outstanding customer service
- Handled solo shifts and phone orders
Front Desk & Trainer
LA Fitness
Norcross, GA
06.2018 - 07.2019
- Passed Pro-Result Training Certification within 3 months
- Worked with kids of all ages at day-care
- Gave tours and talked to potential new members
Education
Bachelor of Arts - Physical Therapy
Athens Tech
Athens, GASkills
- Sales
- Social Media
- Communication
- Fitness Training
- Time Management
- Team Building
- POS system operations
- Flexible scheduling
- Server monitoring
- Accurate money handling
- Upselling techniques
- High volume dining
- Bar terminology
- Alcoholic beverage sales
- Attention to detail
Timeline
Lead Server
Ellijay Woodfired Pizza
04.2024 - Current
Waitress
Ellijay Woodfired Pizza
04.2023 - 04.2024
Marketing Customer Service Manager
Thoro Marketing
12.2021 - 03.2023
Senior Trainer
Instinct Fitness
05.2019 - 05.2022
Sales & Shift Leader
Savi Provisions
02.2019 - 01.2022
Cashier & Server
Wings 101
06.2018 - 07.2019
Front Desk & Trainer
LA Fitness
06.2018 - 07.2019
Bachelor of Arts - Physical Therapy
Athens Tech
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