- Personal Development and Self-Improvement
- Fashion and Style
- Drawing and Painting
- Crafting and DIY Projects
- Interior Design
- Volunteering
Elexus Sims-Bruns
Omaha,NE
Summary
Professional with experience in hospitality and guest services. Focused on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in customer service, multitasking, and conflict resolution. Known for reliability, strong communication skills, and leadership abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Residence Inn by Marriott
10.2023 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collected room deposits, fees, and payments.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- MGS, Sertifi, Fosse, Microsoft Office
Front Desk Manager
Wyndham Hotels & Resorts
04.2023 - 07.2023
- Checked guests in/out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Opera Cloud, Microsoft Office
Concessions Attendant
Ameristar Casinos, Inc.
08.2022 - 12.2022
- Enhanced customer satisfaction by efficiently handling concession stand transactions and providing exceptional service.
- Maintained a clean and organized concessions area, ensuring a positive environment for patrons.
- Balanced multiple responsibilities during peak event hours, demonstrating effective time management skills in a fast-paced environment.
Front Desk Agent
Holiday Inn Express and Suites
02.2022 - 08.2022
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Sales Supervisor
Lover Luxuries
10.2020 - 01.2022
- Increased customer satisfaction by addressing and resolving guest concerns efficiently.
- Developed strong relationships with clients, resulting in repeat business and increased revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Promoted exceptional customer service by engaging clients on sales floor.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
Sales Lead
Soma
06.2019 - 09.2021
- Bra fitting
- Customer experience manager
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Sales Associate
Nobbies
02.2019 - 08.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
Retail Associate/Cashier
Charlotte Russe
02.2018 - 12.2018
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Cashier
Home Goods
11.2017 - 01.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier and Customer Service
Walmart
09.2015 - 09.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Elevated customer experience by delivering reliable and prompt service.
Education
High School Diploma -
Benson High School
Omaha, NE05.2016
Skills
- Work Ethic
- Project/Time Management
- Leadership
- Retail/Sales
- Upselling
- Supervisor/Lead
- Front Desk
- Customer Experience
- Guest Service Ambassador
- Hospitality
- Communication Skills
- Problem Solving
- Adaptability
- Detail Oriented
- Digital Literacy
Interests
Certification
Driver's License
Timeline
Front Desk Supervisor
Residence Inn by Marriott
10.2023 - Current
Front Desk Manager
Wyndham Hotels & Resorts
04.2023 - 07.2023
Concessions Attendant
Ameristar Casinos, Inc.
08.2022 - 12.2022
Front Desk Agent
Holiday Inn Express and Suites
02.2022 - 08.2022
Sales Supervisor
Lover Luxuries
10.2020 - 01.2022
Sales Lead
Soma
06.2019 - 09.2021
Sales Associate
Nobbies
02.2019 - 08.2019
Retail Associate/Cashier
Charlotte Russe
02.2018 - 12.2018
Cashier
Home Goods
11.2017 - 01.2018
Cashier and Customer Service
Walmart
09.2015 - 09.2016
High School Diploma -
Benson High School
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