Elexus Steed
Customer Service Representative
St Louis,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Im a Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Delta Dental
05.2020 - 10.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Reflections Janitorial
06.2016 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Metro Academic And Classical High School
Saint Louis, MO05.2016
Skills
- Report Generation
- Data Collection
- Call Management
- Data Entry
- Complaint Resolution
- Appointment Scheduling
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- ACE - Adobe Certified Expert, Photoshop
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Delta Dental
05.2020 - 10.2023
Customer Service Representative
Reflections Janitorial
06.2016 - 05.2020
High School Diploma -
Metro Academic And Classical High School
- ACE - Adobe Certified Expert, Photoshop
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