Summary
Overview
Education
Skills
Timeline
Work History
Certification
Interests
AccountManager

Elfida Suryani

Sr. Student Success
Jakarta,Indonesia

Summary

Experienced Customer Service with over 3 years of experience in Travel and Education/Self-learning Company. Excellent reputation for resolving problems and improving customer satisfaction.

To seek remote work as life purpose to have a work-life balance while still productive and valuable individual. Currently, teaching myself about Data Science.

I have been curious about IT which lead to find a job in an IT Company or similar. want to elevate people's lives and create give impact on the societies.

Overview

5
5
years of post-secondary education
3
3
Certificates
2
2
Languages
4
4
years of professional experience

Education

Bachelor of Arts - English Literature

Universitas Negeri Padang
Padang
08.2012 - 03.2017

Skills

Zendeskundefined

Timeline

Sr. Student Success

Cakap.com
10.2021 - Current

Certificate Korean 1B

08-2021

Python Fundamental for Data Science

08-2021

Certificate TOEFL ITP

07-2021

Travel Assistant

PT. Transcosmos Indonesia (Traveloka Project)
02.2019 - 10.2021

Customer Service Representative

Transcosmos Indonesia (Traveloka Project)
05.2018 - 02.2019

Bachelor of Arts - English Literature

Universitas Negeri Padang
08.2012 - 03.2017

Work History

Sr. Student Success

Cakap.com
Jakarta, Indonesia
10.2021 - Current
  • Understanding dashboard tools and Google spreadsheet and keep learning for project details and onboarding process.
  • Answering customer's inquiries via email and chat
  • Provide inquiries that needed and communicate with related team for update information details

Travel Assistant

PT. Transcosmos Indonesia (Traveloka Project)
Jakarta, Indonesia
02.2019 - 10.2021
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • As biggest online travel in Indonesia, Traveloka provide services for people overseas, especially Australia and Europe.
  • Assisted customers for any inquiries related to Traveloka services.

Customer Service Representative

Transcosmos Indonesia (Traveloka Project)
Jakarta, Indonesia
05.2018 - 02.2019
  • Receive incoming requests and complaints via Live chat channel and provide them with solutions and information within SLA time
  • Assist customers in English and Indonesia for Indonesia booking locale
  • Create data as report via Zendesk and Salesforce.

Certification

Certificate Korean 1B

Interests

Python

SQL

English

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Elfida SuryaniSr. Student Success