ELGEDINE RUDOPLH

• Field outreach and engagement, Intakes for clinic walk ins looking to receive services
• Assign service referrals received from social workers and medical staff
• Discuss challenging or problematic cases/ situations with staff and make suggestions on how to resolve them
• Provides case management to our client with history of Domestic Violence and linkage to supportive services
• Serves as an advocate for clients to access community resources, education, transportation, housing and employment
• Facilitate Health & Wellness, Life Skills, career building, Substance Abuse and Domestic Violence groups
• Assist management staff in scheduling appointments and obtaining needed documents to our severe client’s
• Knowledgeable in AVATAR electronic medical system for medical billing purposes.

Help coordinate and track daily Interim Housing operations, including serving as the point person for coordination of services onsite, health screenings, meal distribution, curfew compliance, and implementing program direct services including connecting participants to case management services, providing referrals, providing meals, hygiene products, clothing and other necessities Ensure a safe and welcoming environment: respond to requests, address complaints, intervene in and de-escalate situations, provide support to staff, problem-solve issues in a timely manner, provide crisis intervention when needed and follow guidelines to maintain structure and safety for that all safety protocols are being followed, including proper hygiene and sanitization, and use of personal protective equipment Distribute resources directly to participants as appropriate Assist with outreach to develop new resources as directed

Assist with Interim Housing tracking and data entry as needed, including attendance logs, daily shift logs, and other documentation Other duties as assigned to support the mission of the organization

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function Knowledge of issues related to women’s poverty, homelessness, mental illness, trauma, substance abuse, health issues, and older adults preferred Excellent customer service and strong interpersonal skills; ability to engage a diverse group of participants, team-members and volunteers Ability to exercise and model good judgment, teamwork and professionalism, especially in crisis situations with the ability to utilize crisis intervention and de-escalation techniques within DWC guidelines

NJP is a neighborhood-focused restorative justice program addressing root causes of criminal behavior, reducing recidivism, enhancing community relationships, and promoting public safety and quality of life. NJP is a diversion program in which first-time offenders and other eligible individuals are given an opportunity to repair the harm they caused through a community-based process, instead of in a courtroom. It allows an opportunity for: the individual to take responsibility while avoiding having a criminal record; the victim to be heard; and the community to be engaged. The goal is for the participant to have no future negative contact with law enforcement.

• Evaluate client’s eligibility for Shelter Plus, Tenant Based supportive housing, and section 8 programs
• Knowledgeable in State and Federal housing opportunities and process applications for affordable housing
• Receives services referrals from social workers, Psychologists, and Psychiatrists to assist clients in supportive services
• Serves as an advocate for clients to access community resources, education, transportation, and employment
• Facilitate Health & Wellness, Life Skills, career building, Substance Abuse, and Domestic Violence groups
• Supervised plan & organized the clinic (WOW) volunteer workers while coaching and training
• Provide field base case management to our chronically homeless clients located in contracted shelters
• Knowledgeable in AVATAR electronic medical system for medical billing purposes.

• Responsible for serving clients with co-occurring mental health dual diagnose symptoms to determine outside resources
• Maintained records in IS system, Stats, progress notes for clients referred to PEI for county contracted services
• Develops partnerships between, communities, hospitals, law enforcements, housing, social workers and medical providers
• Plan, organize, Substance Abuse groups and educate client on inpatient and outpatient programs for recovery
• Interview and educate client on developing treatment plans and becoming self-sufficient in their daily living
• Assist clients in completing Medical and Healthy Way applications and forms
• Responsible for outreach, presentations throughout the community and bringing awareness to consumers in Mental Health.

• Interviewed patients and relatives to determine the ability to reimburse the County of Los Angeles for services
• Responsible for inputting data into various County of Los Angeles systems CWS, leader, and outlook
• Reviewed files for past due payments and forwarded delinquent files to accounts receivable for follow-up
• Educated patients in various governmental programs and interpret requirements for patient’s payment plans
• Assisted all eligible clients in completing Healthy Way and medical applications for approval.

• Developed and implemented unique and engaging activities for residents.
• Maintained documentation, wrote reports and tracked expenses using [Software].
• Built relationships with residents, families and community.
• Assisted clients with obtaining housing, employment and support resources.
• Supported clients through development of new life skills, obtaining resources and transitioning back to society.
• Kept case files updated, accurate and aligned with requirements.

• Supervised over 6 youths to ensure safety regulations were met and enforced in the group home
• Prevented youths from self-inflected injuries, fights and challenging behavior
• Oversee daily meals, school projects, social outings, and administer medication
• Assisted Case Manager in completing discharge summaries and maintained youth’s daily progress logs.