ANGEL MALAVE
Worcester ,MA
Summary
Experienced leader with strong communication, project management, and computer skills. Detail-oriented and driven individual with a desire to apply analytical and problem-solving abilities to achieve objectives. Brings valuable experience in mentoring, training, and empowering teams to excel in performance and providing support to diverse populations. Expertise lies in assisting clients with mental health issues and enhancing overall wellbeing. Excels in collaborating with multi-disciplinary teams to develop customized treatment plans, employing evidence-based practice, and fostering a safe and supportive environment. Committed to empowering clients to overcome life's obstacles and attain their goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Human Services Case Manager
Department of Mental Health
01.2024 - Current
- Kept and established comprehensive case files to support proper documentation and record retention.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Assessed barriers, strengths and needs of each family and worked quickly to remediate.
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Mental Health Counselor Manager
UMass Chan Medical School
01.2023 - 01.2024
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Engaged in ongoing education related to mental health topics such as trauma-informed care, DBT, CBT, and motivational interviewing.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise.
- Identified plans and resources required to meet project goals and objectives.
- Communicated project plans and progress to key stakeholders and project contributors.
Mental Health Counselor II
UMass Chan Medical School
10.2022 - 01.2023
- Coordinated, and led structured programs of counseling, work, study, recreation, and social activities for clients.
- Acted as client advocates to coordinate required services or to resolve emergency problems in crisis situations.
- Collaborated with mental health professionals and other staff members to perform clinical assessments and developed treatment plans.
Mental Health Counselor
UMass Chan Medical School
06.2021 - 10.2022
- Recognize and intervene in crisis situations and take appropriate action to ensure patient and staff safety
- Maintain a therapeutic relationship with patients and function as a patient advocate
- Assist in medical emergencies, i.e., initiate CPR
Technical Assembler
IPG Photonics Corp
08.2017 - 06.2021
- Assembled systems, support structures and connections to complete high-quality products
- Maintained production rates by applying technical and electrical expertise in laboratory setting
- Worked closely with supervisors and designers to understand and meet production specifications
Call Center Customer Service Representative
Spectrum
02.2015 - 08.2017
- Met or exceeded call speed, accuracy, and volume benchmarks on consistent basis
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations
- Documented and detailed calls and complaints using call center's CRM database.
Electronics Sales Associate
Target
10.2012 - 02.2015
- Provided every customer with professional and polite support for sales and service needs
- Met or exceeded upselling, donation, and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths
- Demonstrated products to customers, discussed features and redirected objections to capture sales
Education
Bachelor of Science - Psychology, Addictions Counseling
Worcester State University
Worcester, MA05.2023
Associate - psychology
Quinsigamond Community College
Worcester, MA05.2021
Skills
- Interpersonal skills
- Effective Team Leadership
- Collaborative Project Involvement
- Clinical Record Management
- Detail-Oriented Data Management
- Organizational Time Management
- Workforce Development
- Systems implementation
- Project Oversight
- Crisis Intervention Proficiency
Certification
Basic Life Support (BLS)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Human Services Case Manager
Department of Mental Health
01.2024 - Current
Mental Health Counselor Manager
UMass Chan Medical School
01.2023 - 01.2024
Mental Health Counselor II
UMass Chan Medical School
10.2022 - 01.2023
Mental Health Counselor
UMass Chan Medical School
06.2021 - 10.2022
Technical Assembler
IPG Photonics Corp
08.2017 - 06.2021
Call Center Customer Service Representative
Spectrum
02.2015 - 08.2017
Electronics Sales Associate
Target
10.2012 - 02.2015
Basic Life Support (BLS)
Bachelor of Science - Psychology, Addictions Counseling
Worcester State University
Associate - psychology
Quinsigamond Community College
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