Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
Generic
Open To Work

Carolyn Tuff

Health and Human Services
5126 Twelvepole Drive, Raleigh,NC

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Customer Service RepresentativePhlebotomistPhlebotomy Trainer

Work Type

Part Time

Location Preference

On-Site
Location: 5126 Twelvepole Drive, Raleigh, NC, USRaleigh, NC
Open to relocation: No

Salary Range

$16/hr - $20/hr

Important To Me

Work-life balanceCompany CultureFlexible work hours4-day work weekPersonal development programs

Summary

Proficient Healthcare Professional with extensive experience in healthcare coordination at Wake County Health and Human Services. Expertise in crisis intervention, comprehensive service planning, and phlebotomy/laboratory testing. Strong commitment to HIPAA compliance and fostering collaboration within multidisciplinary teams.

Overview

25
25
years of professional experience
2
2
Certification

Work History

Human Services Case Manager

Wake County Human Services
Raleigh, NC
06.2000 - 06.2025
  • Facilitated access to community resources, improving client support services.
  • Created tailored service plans aligning with client needs and goals.
  • Collaborated with multidisciplinary teams to ensure holistic client care.
  • Ensured compliance by maintaining accurate case records and documentation.
  • Monitored client progress and adapted services to improve outcomes effectively.
  • Delivered crisis intervention support to clients facing immediate challenges.

COVID-19 Rapid Response Team Member

Wake County Health and Human Services
Raleigh, NC
04.2020 - 04.2021
  • Ensured community safety by training personnel in COVID-19 vaccination procedures.
  • Supported high-risk individuals in isolation hotels and alternative living arrangements.
  • Educated public on COVID-19 safety protocols and benefits of vaccination.
  • Enhanced response operations through effective collaboration with team members.
  • Coordinated transportation logistics and scheduling for guest services and support.
  • Performed administrative tasks, including documentation and customer service assistance.

Education

Bachelor of Science - Human Services

Mercer University
Macon, GA
06-1997

Skills

  • Healthcare coordination
  • Hazardous materials
  • Laboratory testing
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent Phlebotomy and Lab Technique skills
  • HIPAA compliance
  • Effective communication
  • Adaptability and flexibility
  • Clinical documentation

Certification

  • CCMA - Certification Training - [2017- Current)
  • HIV/HEPC/STD - Trainings and Education offered by WCHHS and other State Agencies/Program.
  • Community Leadership Studies - Florida Cooperative Extension Services.

Accomplishments

*Trained new staff in collection of blood and urine specimens, how to prepare and process for delivery to laboratory.

*Provide orientation, counseling and blood drawing training and documentation of each Community Counselor and Tester.

*Intake/consumer assessment.

*CCMA - Certified Clinical Medical Assistant.

*CPR and Bloodborne Pathogens Training at WCHHS.

Interests

  • I enjoy helping others and giving back to the community
  • Reading
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Watching Movies and TV Shows
  • Volunteer Work

Timeline

COVID-19 Rapid Response Team Member

Wake County Health and Human Services
04.2020 - 04.2021

Human Services Case Manager

Wake County Human Services
06.2000 - 06.2025

Bachelor of Science - Human Services

Mercer University

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